2 ms·

While I totally get wanting the option to opt-out of phone home, literally every enterprise hardware vendor has phone home and expects you to have it enabled if

While I totally get wanting the option to opt-out of phone home, literally every enterprise hardware vendor has phone home and expects you to have it enabled if you want proactive support. No, they don't. We work with some clients who are in a very similar area, on the development side. Anyone who thought this was a good idea would get bounced out of the room so fast their feet wouldn't touch the floor until they were in the corridor. It is absolutely not the norm to upload data from within the customer's network without their knowledge or consent.

syshum 7y ago
>>It is absolutely not the norm to upload data Yea it really is, All the major Players in WiFi do it, most even need to talk to a licensing server at regular intervals (which include Telemetry data) and there is no Opt-Out (looking at you Meraki )
- Silhouette 7y ago
  Citation very much needed. I do a lot of work in this part of the industry. If you want to even get into the conversation with some of the big financial services, healthcare providers and so on, you need to comply with their standard rules, which might have a checklist hundreds of points long, mostly non-negotiable. You're not going to get those deals with mandatory telemetry no matter who your boss plays golf with.
Spooky23 7y ago
Read more carefully. Almost all of your enterprise vendors do this today. Some of them even give Sales Engineers real-time access to performance and utilization metrics. It’s a great way to get competitive intelligence about other companies.
- Silhouette 7y ago
  You misunderstand. My business develops software, including software that runs on networked devices, and we have never had a client ask for phoning home like that. In fact, it has often been a requirement that the device could operate with no Internet access at all, because a lot of security-conscious customers such as those in finance or healthcare have strict rules about this.
  - Spooky23 7y ago
    I did. Mea culpa
  - tw04 7y ago
    Can you name one? IBM Cisco Dell/EMC HPe-Aruba Arista All phone home. Who is this magical enterprise company that has no phone-home? This farcical: claiming there are issues with healthcare and finance is complete rubbish. They aren't phoning home patient data, they're phoning home telemetry and health status of the hardware. I can tell you with 100% certainty that both segments have literally hundreds of thousands of hardware devices phoning home to their respective manufacturers without ANY issue.
    - Silhouette 7y ago
      There is nothing magical about it. If you were correct and no-one made enterprise networking gear without phone-homes, quite a few of our clients' customers wouldn't have a network, since they are strictly prohibited from buying any equipment that does. You seem to be extrapolating from limited experience, possibly of a few specific product ranges or licensing models, and assuming that the whole industry works the same way. It does not.
      - tw04 7y ago
        That’s an awfully long-winded response without actually listing a single vendor. It would lead me to believe you don’t know what you’re talking about. I’ve worked with basically every vendor in the space and phone-home is table stakes which is why your story doesn’t really hold water...
        Silhouette 7y ago
        You've worked with basically every vendor in which space? Surely not enterprise-level networking, where there are hundreds if not thousands of sources for numerous different types of device?

syshum 7y ago

>>It is absolutely not the norm to upload data Yea it really is, All the major Players in WiFi do it, most even need to talk to a licensing server at regular intervals (which include Telemetry data) and there is no Opt-Out (looking at you Meraki )

Silhouette 7y ago
Citation very much needed. I do a lot of work in this part of the industry. If you want to even get into the conversation with some of the big financial services, healthcare providers and so on, you need to comply with their standard rules, which might have a checklist hundreds of points long, mostly non-negotiable. You're not going to get those deals with mandatory telemetry no matter who your boss plays golf with.

Spooky23 7y ago

Read more carefully. Almost all of your enterprise vendors do this today. Some of them even give Sales Engineers real-time access to performance and utilization metrics. It’s a great way to get competitive intelligence about other companies.

Silhouette 7y ago
You misunderstand. My business develops software, including software that runs on networked devices, and we have never had a client ask for phoning home like that. In fact, it has often been a requirement that the device could operate with no Internet access at all, because a lot of security-conscious customers such as those in finance or healthcare have strict rules about this.
- Spooky23 7y ago
  I did. Mea culpa
- tw04 7y ago
  Can you name one? IBM Cisco Dell/EMC HPe-Aruba Arista All phone home. Who is this magical enterprise company that has no phone-home? This farcical: claiming there are issues with healthcare and finance is complete rubbish. They aren't phoning home patient data, they're phoning home telemetry and health status of the hardware. I can tell you with 100% certainty that both segments have literally hundreds of thousands of hardware devices phoning home to their respective manufacturers without ANY issue.
  - Silhouette 7y ago
    There is nothing magical about it. If you were correct and no-one made enterprise networking gear without phone-homes, quite a few of our clients' customers wouldn't have a network, since they are strictly prohibited from buying any equipment that does. You seem to be extrapolating from limited experience, possibly of a few specific product ranges or licensing models, and assuming that the whole industry works the same way. It does not.
    - tw04 7y ago
      That’s an awfully long-winded response without actually listing a single vendor. It would lead me to believe you don’t know what you’re talking about. I’ve worked with basically every vendor in the space and phone-home is table stakes which is why your story doesn’t really hold water...
      - Silhouette 7y ago
        You've worked with basically every vendor in which space? Surely not enterprise-level networking, where there are hundreds if not thousands of sources for numerous different types of device?