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It is, but as a continued Uber customer, I see it as a good thing. Uber needed a scary competitor in the US to force them to change quickly. They had playbooks
by 1123581321 7y ago
It is, but as a continued Uber customer, I see it as a good thing. Uber needed a scary competitor in the US to force them to change quickly. They had playbooks to deal with regulatory threats that would have maintained status quo. Their playbook to deal with competitors was to quickly deploy changes that would erase Uber’s comparative deficiencies. Against Lyft, that deficiency was a lack of moral behavior signaling and the most straightforward way to achieve parity in that area was to uproot and out bad internal actors. :)