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Or it's just that most interactions with stores are really mediocre. If I buy something in a store, it was reasonably priced, it gets delivered within the promi

Or it's just that most interactions with stores are really mediocre. If I buy something in a store, it was reasonably priced, it gets delivered within the promised time frame and is not damaged then that's very much par for the course in terms of what I expect from a webshop. It's not "5/5 AMAZING store, will always buy things from here!", it's just so much easier to slide downwards on that scale than move up.

lordnacho 7y ago
Exactly. It's just that in the internet era you can have a restaurant with a queue of everyone who's ever gotten food poisoned, or served late, or served the wrong food, standing outside forever. The thousands of satisfied customers aren't visible. And TP's business model is to build that queue of dissatisfied people so that you have to pay to compensate for it.
- fouc 7y ago
  That's a good point, perhaps ratings need a way to indicate the the number of satisfied customers instead of keeping them invisible. We are already used to seeing the number of reviews next to a rating score, but maybe we can add an additional "total number of customers" or a percentage of reviews-to-customers.
deleted 7y ago
[deleted]