6 ms·
I dropped my personal Dell laptop (XPS13) and broke the screen. Dell sent a tech to my workplace and repaired it. No charge.
by omegabravo 7y ago
I dropped my personal Dell laptop (XPS13) and broke the screen. Dell sent a tech to my workplace and repaired it.
No charge.
- Koshkin 7y agoYou've paid for this and you know it.
- wlesieutre 7y agoAnd yet I'd bet the laptop was still cheaper tham a comparable one from Apple, where the built-in upcharges are for thinness, macOS, and extortionate non-upgradeable RAM that you'd better buy up front because you don't want to be stuck with not enough RAM in a year or two.
- burnte 7y agoOf course, you pay for it with Apple, too.
- Spivak 7y agoDoes it matter when getting good support from Apple requires buying AppleCare? Dell is solving the problem of not having physical stores to do servicing by sending people in trucks.
- basch 7y agoLenovo on site pricing on a higher end X1 Carbon. One year, $19, Two year $89, Three year $149, Four Year $269. Accidental Damage adds $49, $99, $129, $199, $219. Does two years of Apple Care get you on site and accidental coverage for under $200? Oh and no deductible. Apples per incident Accidental Damage on a Covered AppleCare+ device is $99-299.
- Grimm665 7y agoWhat's your point? That you have Dell Complete Care on a work machine you don't pay for?
- omegabravo 7y agoMy point is Apple care is not the only suitable option. I didn't select any additional support, it came with the base model (which was refurbished).
- rvp-x 7y agoYou definitely have some deal with them. I couldn't get them to respond before I showed some proof of warranty when my Dell XPS battery inflated.
- spiralx 7y agoMine came with a faulty screen from a third-party, also had a Dell technician come to my office and replace it there and then.