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>Also, the vast majority of retail shrinkage is employee theft; I did a cursory google on this and of the 5 random sources I looked at, they said the majority
by jasode 7y ago
>Also, the vast majority of retail shrinkage is employee theft;
I did a cursory google on this and of the 5 random sources I looked at, they said the majority of shrinkage is customer shoplifting. Did you come across something reputable that concluded differently?
- rficcaglia 7y agoI dunno about majority internal vs shoplifting but I saw a Kroger internal report once that ~2% revenues lost annually to “loss”. It was not broken down by category, but it was the preface to a 4 hour presentation on employee loss prevention techniques, so I’m connecting dots...
- Danieru 7y agoRemembering my chats with loss prevention at Walmart while I worked there: by volume customers are the worst overall, but employee theft are the worst per person. Thus catching one employee thief represents several thousand in losses. Meanwhile customer theft is dealt with in a more bulk-like fashion. Left unchecked employee theft can scale. Think of a cashier skimming cash, or customer service person colluding with a friend to return junk. Both customer and employee theft require stoppage, but employees are tough because they are trusted by default.