5 ms·
Slight tangent on that off comment at the end - why did you cancel your other accounts? If Monzo services fail or briefly go down (which is a somewhat medium ri
by deif 7y ago
Slight tangent on that off comment at the end - why did you cancel your other accounts? If Monzo services fail or briefly go down (which is a somewhat medium risk since they've had a couple this year which lasted days) you are screwed.
- yRetsyM 7y agoTheir outages have not affected everyone and often affect a small slice of the service. Also, other banks have the same kinds of outages, often, but are not as transparent or communicative as Monzo. I've been full Monzo for the last 18 months and have never had an issue.
- bostik 7y ago> Also, other banks have the same kinds of outages One of the unexpected advantages (if you can call it that) of OpenBanking integrations is that you get to see, in practice, just how often the high-street banks have problems. Or how long it takes for them to recover. Whatever has been said about politics and sausages sure applies... I mean, good grief. Payment handling for a given bank may be down for a week and that's apparently not a cause for concern. Authorisation messages may be missing for days. Incoming queue can be offline for two days and customers just have to deal with it. From the stats I've seen, Monzo is actually among the best performers with their reliability and recovery. (A recurring complaint on the receiving end is that their app makes it really easy to generate payments outside of the OpenBanking flow. That has generated extra work for our payment and customer service teams.)
- IshKebab 7y agoI cancelled the other accounts mainly because it meant I could use the account switching service which automatically moves direct debits. Their outages haven't affected me at all yet - I don't think any have lasted for days.