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Disclaimer: I work at Backblaze and I wrote the Inherit Backup State functionality. > inherit process on the server can’t handle my "too large backup state’s i
by brianwski 7y ago
Disclaimer: I work at Backblaze and I wrote the Inherit Backup State functionality.
> inherit process on the server can’t handle my "too large backup state’s indexes"
Yeah, I'm sorry about that and it is on my plate to fix it. The issue is that Backblaze uses a ZIP library that only handles up to 4 GByte zip files. We zip up your "backup state" (the list of files that were backed up) and download it to the client that is "Inheriting". Your "backup state" has exceeded 4 GBytes, which is unusual, but not unheard of (maybe 2% of our customers right now). And it is "on the rise" as more and more customers have more data, plus backup for longer and longer with Backblaze.
The fix is to either link with a new zip library, or sub-divide your "backup state" into 2 or 3 or 4 zip files. Easy enough, but it doesn't help you this week.
> No apologies given either
I am sorry about this. In our support tech's defense, they were CRUSHED this past week by our attempts to get everybody auto-updated in anticipation of the Macintosh OS X 10.15 Catalina release which came out yesterday. So if they were terse it wasn't out of disrespect, it was out of sheer load they were dealing with.
The issue was that if we didn't get everybody to upgrade, anybody that chose to install Macintosh OS X 10.15 Catalina then it would break Backblaze and popup a completely random error dialog that wasn't helpful and didn't solve the problem. By getting people upgraded before Catalina, there are no issues at all and they won't have to contact support.
> It’s still pretty bad because there’s no way I‘ll have those 2-3TBs reuploaded within 2 weeks
To maximize your chances, make sure you turn off all power savings modes on your computer (like don't even let the monitor go to sleep) and make sure Backblaze is set to use 30 threads, and give it LONG periods of time (overnight 8 hours is ideal). You should be able to backup 1 TByte every 24 hours or so, but it can go slower if you don't have an SSD drive, or if your bandwidth is limited. One idea is to take your computer to a location with faster bandwidth, like a school or your work place and leave it there for two or three days, then carry it back home for the incrementals. By the way, Comcast has announced that it literally intends to offer full 1 Gbit/sec service to every last customer in the United States, so another way to go is upgrade your internet for 1 month, then downgrade it later.
> can’t trust your systems to handle the "too large" 2-3TB backup
We can handle the backups, just not the "Inherit" feature for long running backups with large amounts of data. And it's a fairly straight-forward fix for me to fix that, I just need to get to it. I'm sorry you got bitten by this short-coming, I will get it fixed.
- scarface74 7y agoBy the way, Comcast has announced that it literally intends to offer full 1 Gbit/sec service to every last customer in the United States, so another way to go is upgrade your internet for 1 month, then downgrade it later. Comcast is promising 1GB download speeds. Their maximum upload speed is still an abysmal 35Mbps.
- brianwski 7y ago> Comcast is promising 1GB download speeds. Their maximum upload speed is still an abysmal 35Mbps. Well, I have Comcast and my upload speed is 100 Mbits/sec. But even at 35 Mbits/sec you can upload 378 GBytes PER DAY. That means that within the Backblaze free trial of 14 days you can upload 5.2 Terabytes. Within Backblaze's recommended "fully backed up" period of 30 days you can upload 11.3 TBytes!! And we'll look the other way if it takes you 60 days and you get 22.6 TBytes uploaded. Consumers really can have "online backup" with 35 Mbits/sec upload speed. They really can, and they can be comfortable doing it.
- scarface74 7y agoAnd if you fully max out the 35 mbps upload, your connection will be useless for a month - even for downloads. Learned that from when I did have Comcast and I was uhh “downloading Linux distros with bit torrent”.
- Dylan16807 7y agoSure, so cap the backup process to 25. Having a connection that's more asymmetrical than 5:1 is dumb, but those numbers are still good enough for online backup.
- iofiiiiiiiii 7y ago> but not unheard of (maybe 2% of our customers right now). That seems like a huge amount of customers, no? The income from 2% of customers is enough to pay for several employees' salaries, I bet.
- 7y ago