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Even in business, empathy goes a long way.
by skj 7y ago
Even in business, empathy goes a long way.
- Aeolun 7y agoI can understand why your work is difficult, but still want you to deliver me great service. Bad service is bad service, regardless of the reasons. Can you imagine sitting in a call queue and hearing, “We are sorry, but you will have to wait while we help the 2300 people in front of you.” Any sane person would think that maybe they wouldn’t have this issue if they’d hired more agents. That obviously doesn’t map 1 to 1 on dev, but it’s the scenario thst immediately popped in my head when reading the original message.