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Please hold on, we'll connect you with our teleoperator. "Hello this is Lakshmi, how may I help you?"
by Krasnol 7y ago
Please hold on, we'll connect you with our teleoperator.
"Hello this is Lakshmi, how may I help you?"
- Scoundreller 7y agoMcDonalds trialled a remote operated drive-through a long time ago. I think they found that orders were a couple seconds faster. Dunno why they didn't go forward with it: the outsourcing advantages are obvious. Found the article: 2006 NYT: https://www.nytimes.com/2006/04/11/technology/the-longdistance-journey-of-a-fastfood-order.html https://www.nytimes.com/2006/04/11/technology/the-longdistan...
- tracker1 7y agoI think Wendy's did that for remote order takers... they found it worked better, and had more accuracy with dedicated/shared staff taking orders for multiple locations.