1) Even if a subcontractor, bribes the customer, why would the original company care? why would the customer care if he happily takes the money? Why would the o

1) Even if a subcontractor, bribes the customer, why would the original company care? why would the customer care if he happily takes the money? Why would the opposing subcontractor care? the bribing subcontractor is basically betting the other company is not as performant as the bribe per customer satisfaction. 2) why on earth do you think the subcontractors would want to bribe the customers? they will just file a new complain to milk another refund, who may end up returning to you, so the first bribe was for naught, or may end up with the other subcontractor, you are basically paying a markov chain to stochastically push the customer to the other subcontractor, which will have a certain value, unless the other is simply better able to serve that customer, and then the other subcontractor will get more from the original company AND you lost the bribe to the customer... so subcontractors won't participate in bribing