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One of the major goals of GDPR is to discourage firms from retaining personal data in the first place. It did not used to cost them anything so they kept it reg

One of the major goals of GDPR is to discourage firms from retaining personal data in the first place. It did not used to cost them anything so they kept it regardless of its use. Now that there are big risks to keeping it these firms have to think twice about it. This "cobra effect" is one more reason NOT to retain personal information in the first place.

testvox 7y ago
And yet other laws require the collection and retention of sensitive user data, in particular any service that allows for transmission of large amounts of money (crypto exchanges were a good example).
- aforwardslash 7y ago
  That is well covered within GDPR scope. Retaining data to fulfill legal obligations is allowed. One common related example is invoice data.
  - AnthonyMouse 7y ago
    But then "just don't keep the data" is not an effective response to these attacks of requesting someone else's data.
    - rusk 7y ago
      Yes, it requires people to be trained in this area to make these judgements ... imagine that!
      - nameismypw 7y ago
        How well is that turning out? You can't rely on people to get it right 100% of the time. I definitely wouldn't.
        johnisgood 7y ago
        I signed up to a crypto exchange, then I requested removal of my account and data and they said they cannot delete my data. Guess what? I had zero transactions, the account was new, etc. They are legally obliged to keep almost nothing for 7 years. How lovely. At least they were open about it, right? Some will just tell you they deleted your account when in fact it was just a soft delete. Screw these places. I, for one, hope that Bisq will become popular.
        rusk 7y ago
        You don’t have to get it right 100% of the time, you just have to look like you’re trying.
- btown 7y ago
  Not to mention anything that requires the provision of real-world goods and/or services. If a data protection law ever had sufficient teeth and regulation to cause Uber or Seamless to force a user to type their credit card information and home address every time they wish to make a transaction, it would be wildly decried as paternalistic by the public. And those companies are equally vulnerable to this type of social engineering. GDPR identity verification as a service would be an amazing thing to have. Articles like [0] bring up a sad irony: in order to verify someone's request to delete their information, you need to obtain information from them in an unusual way that you may not have built infrastructure to easily or automatically delete. [0] https://www.braze.com/perspectives/article/gdpr-compliance-data-subject-identity-verificationgdpr-compliance-data-subject-identity-verification https://www.braze.com/perspectives/article/gdpr-compliance-d...
rjzzleep 7y ago
I'll let you in on a secret. For government institutions which in general have huge amounts of information about you and are notoriously bad at security. They don't even get fined with the GDPR. The worst that can happen to them is bad press. So the institution that has all the healthcare data of all German citizens can not get fined under the GDPR. Same with any other KdöR https://de.wikipedia.org/wiki/K%C3%B6rperschaft_des_%C3%B6ffentlichen_Rechts_(Deutschland) https://de.wikipedia.org/wiki/K%C3%B6rperschaft_des_%C3%B6ff... EDIT: weird, any explanation for the downvotes?
- efdee 7y ago
  We had a mayor fined for sending out election mails to a list of subscribers to list intended for other purposes. Not exactly "big government agency" but it still counts. The downvotes are probably because you failed to cite the laws that exempt government agencies from the GDPR.
  - krona 7y ago
    It's fairly well cited all over the internet that the EU commission and other European institutions claim they are exempt from the GDPR, after they were found to be in breach of the legislation it created.
- PeterisP 7y ago
  I've heard of local GDPR complaints and enforcement actions (no fines yet, in administrative proceedings) against various state agencies, municipalities and also hospitals, so it does apply to state institutions at least to a certain extent. They have it a bit easier with the reasons for processing, as usually there's an existing law that mandates (and thus allows) the data processing they do, so they usually don't need consent, but the other requirements should apply. Why wouldn't GDPR apply to german KdöR? I'm not aware of any exemptions in GDPR that could apply to them; governments can make specific local exceptions for national security, defense, judicial process, etc needs (https://gdpr-info.eu/art-23-gdpr/ https://gdpr-info.eu/art-23-gdpr/) but Germany shouldn't be able to simply exempt all their KdöR. One thing is that in some jurisdictions public institutions can't be required to pay fines to the regulator (because transfering money from one gov't pocket to another doesn't make that much sense), however, you can still get an administrative ruling forcing them to change their policies, and if your rights have been violated, then you're entitled to compensation, the "can't be fined" only applies to stuff they'd owe the regulator, not regarding harmed individuals.
buboard 7y ago
Which i agree should become a new habit. Yet the mandatory right to access doesnt help
jakear 7y ago
This does nothing to discourage keeping data around. A company does not care if they, while following best-effort GDPR practice, release data to a hacker that causes harm to a user. They can simply hide behind the GDPR legislation to say “we did nothing wrong, the law is broken, we were trying our best, we accept no liability”
- AstralStorm 7y ago
  They are still liable, the waiver is not acceptable under EU law for personal data. How big a liability it is, is to be decided in a court of law.
- pluma 7y ago
  Disclosing data to an individual because you make no attempts to verify their identity is in itself a GDPR violation. As far as the GDPR is concerned it doesn't matter whether you were hacked or whether your employees recklessly exposed information to individuals. The only difference is scale and scope.
pluma 7y ago
I'm not sure why everybody here seems to think that sites need to fork over all date they have on store via e-mail if a registered user requests it via e-mail. A site could easily be compliant by answering general questions (this is what kind of data we have, this is how we collect it, this is what we need it for, this is our legal basis) via e-mail but requiring data exports to be performed via the site itself. The GDPR actually encourages sites to provide automated self-serve data export mechanisms. The entire point of being able to request a copy of your data is data portability. "But what if the user never signed up?", I hear some people ask. Why did you collect their data in the first place? If you collect sensitive data like that described in the BBC article, you better have explicit consent and if you have explicit verifiable consent, you should be able to verify a request is made using the same identity that granted the consent (be it an e-mail, a phone call or a signature). So just ask for that again. Also, if you can't easily comply with a data request because the data is so sensitive and the identity can't easily be verified, you can still explicitly say so. Describe the kind of data you have and offer to delete it, then offer whatever form of authentication is adequate given the level of sensitivity of the data in question should they still demand it. I'm not sure why some people seem to think this is particularly unreasonable. Just because it isn't code, doesn't mean you have to reinvent authentication from scratch. Think of how you identify someone before you agree to store their data. You already do that for all other business processes, why should data requests be any different? EDIT: Also if you figure you can't easily verify someone's identity after you took their data, that sounds like a good reason not to take their data in the first place. And that's the entire point of the GDPR: minimising personal data. The GDPR makes personal data toxic and that's intentional. Just like toxic substances you need special precautions for handling and storing it, and you probably want to avoid both unless absolutely necessary.

testvox 7y ago

And yet other laws require the collection and retention of sensitive user data, in particular any service that allows for transmission of large amounts of money (crypto exchanges were a good example).

aforwardslash 7y ago
That is well covered within GDPR scope. Retaining data to fulfill legal obligations is allowed. One common related example is invoice data.
- AnthonyMouse 7y ago
  But then "just don't keep the data" is not an effective response to these attacks of requesting someone else's data.
  - rusk 7y ago
    Yes, it requires people to be trained in this area to make these judgements ... imagine that!
    - nameismypw 7y ago
      How well is that turning out? You can't rely on people to get it right 100% of the time. I definitely wouldn't.
      - johnisgood 7y ago
        I signed up to a crypto exchange, then I requested removal of my account and data and they said they cannot delete my data. Guess what? I had zero transactions, the account was new, etc. They are legally obliged to keep almost nothing for 7 years. How lovely. At least they were open about it, right? Some will just tell you they deleted your account when in fact it was just a soft delete. Screw these places. I, for one, hope that Bisq will become popular.
      - rusk 7y ago
        You don’t have to get it right 100% of the time, you just have to look like you’re trying.
btown 7y ago
Not to mention anything that requires the provision of real-world goods and/or services. If a data protection law ever had sufficient teeth and regulation to cause Uber or Seamless to force a user to type their credit card information and home address every time they wish to make a transaction, it would be wildly decried as paternalistic by the public. And those companies are equally vulnerable to this type of social engineering. GDPR identity verification as a service would be an amazing thing to have. Articles like [0] bring up a sad irony: in order to verify someone's request to delete their information, you need to obtain information from them in an unusual way that you may not have built infrastructure to easily or automatically delete. [0] https://www.braze.com/perspectives/article/gdpr-compliance-data-subject-identity-verificationgdpr-compliance-data-subject-identity-verification https://www.braze.com/perspectives/article/gdpr-compliance-d...

rjzzleep 7y ago

I'll let you in on a secret. For government institutions which in general have huge amounts of information about you and are notoriously bad at security. They don't even get fined with the GDPR. The worst that can happen to them is bad press. So the institution that has all the healthcare data of all German citizens can not get fined under the GDPR. Same with any other KdöR https://de.wikipedia.org/wiki/K%C3%B6rperschaft_des_%C3%B6ffentlichen_Rechts_(Deutschland) https://de.wikipedia.org/wiki/K%C3%B6rperschaft_des_%C3%B6ff... EDIT: weird, any explanation for the downvotes?

efdee 7y ago
We had a mayor fined for sending out election mails to a list of subscribers to list intended for other purposes. Not exactly "big government agency" but it still counts. The downvotes are probably because you failed to cite the laws that exempt government agencies from the GDPR.
- krona 7y ago
  It's fairly well cited all over the internet that the EU commission and other European institutions claim they are exempt from the GDPR, after they were found to be in breach of the legislation it created.
PeterisP 7y ago
I've heard of local GDPR complaints and enforcement actions (no fines yet, in administrative proceedings) against various state agencies, municipalities and also hospitals, so it does apply to state institutions at least to a certain extent. They have it a bit easier with the reasons for processing, as usually there's an existing law that mandates (and thus allows) the data processing they do, so they usually don't need consent, but the other requirements should apply. Why wouldn't GDPR apply to german KdöR? I'm not aware of any exemptions in GDPR that could apply to them; governments can make specific local exceptions for national security, defense, judicial process, etc needs (https://gdpr-info.eu/art-23-gdpr/ https://gdpr-info.eu/art-23-gdpr/) but Germany shouldn't be able to simply exempt all their KdöR. One thing is that in some jurisdictions public institutions can't be required to pay fines to the regulator (because transfering money from one gov't pocket to another doesn't make that much sense), however, you can still get an administrative ruling forcing them to change their policies, and if your rights have been violated, then you're entitled to compensation, the "can't be fined" only applies to stuff they'd owe the regulator, not regarding harmed individuals.

buboard 7y ago

Which i agree should become a new habit. Yet the mandatory right to access doesnt help

jakear 7y ago

This does nothing to discourage keeping data around. A company does not care if they, while following best-effort GDPR practice, release data to a hacker that causes harm to a user. They can simply hide behind the GDPR legislation to say “we did nothing wrong, the law is broken, we were trying our best, we accept no liability”

AstralStorm 7y ago
They are still liable, the waiver is not acceptable under EU law for personal data. How big a liability it is, is to be decided in a court of law.
pluma 7y ago
Disclosing data to an individual because you make no attempts to verify their identity is in itself a GDPR violation. As far as the GDPR is concerned it doesn't matter whether you were hacked or whether your employees recklessly exposed information to individuals. The only difference is scale and scope.

pluma 7y ago

I'm not sure why everybody here seems to think that sites need to fork over all date they have on store via e-mail if a registered user requests it via e-mail. A site could easily be compliant by answering general questions (this is what kind of data we have, this is how we collect it, this is what we need it for, this is our legal basis) via e-mail but requiring data exports to be performed via the site itself. The GDPR actually encourages sites to provide automated self-serve data export mechanisms. The entire point of being able to request a copy of your data is data portability. "But what if the user never signed up?", I hear some people ask. Why did you collect their data in the first place? If you collect sensitive data like that described in the BBC article, you better have explicit consent and if you have explicit verifiable consent, you should be able to verify a request is made using the same identity that granted the consent (be it an e-mail, a phone call or a signature). So just ask for that again. Also, if you can't easily comply with a data request because the data is so sensitive and the identity can't easily be verified, you can still explicitly say so. Describe the kind of data you have and offer to delete it, then offer whatever form of authentication is adequate given the level of sensitivity of the data in question should they still demand it. I'm not sure why some people seem to think this is particularly unreasonable. Just because it isn't code, doesn't mean you have to reinvent authentication from scratch. Think of how you identify someone before you agree to store their data. You already do that for all other business processes, why should data requests be any different? EDIT: Also if you figure you can't easily verify someone's identity after you took their data, that sounds like a good reason not to take their data in the first place. And that's the entire point of the GDPR: minimising personal data. The GDPR makes personal data toxic and that's intentional. Just like toxic substances you need special precautions for handling and storing it, and you probably want to avoid both unless absolutely necessary.