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The Lego Group is also insanely good about this sort of thing. If you tell them you're missing parts from a product, it'll ship. It happened to me once. The se
by bena 7y ago
The Lego Group is also insanely good about this sort of thing.
If you tell them you're missing parts from a product, it'll ship. It happened to me once. The set was missing an entire bag. They shipped one out. No proof of purchase required.
If you tell them you're missing a manual or it got destroyed. They'll ship one out.
A hiccup on their site caused me to miss out on a promotional item. And when I realized, the promotion was over. They sent me one. Just my word was enough.
- Scoundreller 7y agoIkea too. Sometimes they’ll insist you go to the store, but if you push them, they’ll mail it out. But it’s obvious their powers that be are playing the long game, not the next quarter game. I wonder if Public Incs like AT&T has a dial where they decrease or increase their level of support based on how that quarter is doing. Gotta best the analysts’ estimates by a penny or else.
- svachalek 7y agoI have such a love-hate (mostly hate) relationship with Ikea customer service. In the end, they'll pretty much always make everything right, but oh how they make you wait and run around in circles for that.
- pmiller2 7y agoI broke one shelf on a wooden IKEA Hemnes bookshelf a while back while I was moving. Had I bought it within a year and had a receipt, they would have replaced the whole thing for me. But, because I hadn’t, they wouldn’t do anything for me, even if I was willing to pay for the replacement shelf. I’m done with them now for that reason alone.