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I use doordash 2-3 times a week. It's convenient and cheaper than Uber eats with dashpass. Just remember that if your too amount is less than 6$ it doesn't go t

I use doordash 2-3 times a week. It's convenient and cheaper than Uber eats with dashpass. Just remember that if your too amount is less than 6$ it doesn't go to the drivers. It's better to too them with cash

onwardly 7y ago
They just changed that in response to the backlash of the article from the NYT.
- ghostbrainalpha 7y ago
  They just announced they plan on changing the policy. It has not changed yet. Also they announced they were "investigating the issue" for 4 months before, and then didn't make a change. So let's not congratulate them until its been confirmed to be actually working as drivers and customers expect.
  - hnuser132 7y ago
    While this was definitely not clear to the consumer, it ended up being a preferable model for the drivers as they would get a higher pay on most orders. Not saying that it should be that way, but saying they did that just to steal tips is not true. It was used to guarantee a minimum amount on orders that don't make sense financially.
    - jonfw 7y ago
      What the company should have done, ethically, is to just increase base compensation for drivers. You shouldn't be able to dynamically change base compensation based on the quality of the tip that the driver is rewarded, that is pretty antithetical to the entire idea of a tipping economy.
      - hnuser132 7y ago
        That's a very valid viewpoint and what's done by Grubhub or Caviar I believe. But it results in lower pay for the drivers overall because the guaranteed minimum is lower than the one DoorDash usually offers.
MegaButts 7y ago
You don't feel upset about how they were, in my opinion, defrauding you and the driver of the tip money? After I learned about what they were doing with tips I decided not to use them again, and considering how much competition there is I really haven't lost anything of value. This isn't meant to be a triggering comment. I'm genuinely curious to learn about other people's reactions to DoorDash's former tipping system.
- anbop 7y ago
  I don’t have a problem with it although I think it’s good that they changed it. If drivers complain “we’re not getting enough tip” and the company says “OK we guarantee your tips will be at least $5 on this order” that’s the behavior you get. The customer feels ripped off by a program that ostensibly benefited drivers to begin with.
- jamiequint 7y ago
  They weren't "defrauding the drivers of tip money" they were normalizing the variance in payments across deliveries by not directly paying the drivers tips and instead guaranteeing a minimum payment amount which was above the delivery fee. Once they modify their system and move to a system where drivers get 100% of the tips the drivers will probably see approximately the same payouts on average, just with higher variance across drivers. Basically what DoorDash was doing is the same as tip-pooling at a restaurant which isn't exactly a controversial practice.
  - sanj 7y ago
    Tip pooling makes sense because a restaurant experience is composed of the work of multiple players in the front/back of the house. DoorDash drivers don’t rely on other drivers. So why should a good driver compensate for the poor tips of a bad one?
    - ericmason 7y ago
      Maybe because the tip has at least as much to do with the customer as it does the driver.

onwardly 7y ago

They just changed that in response to the backlash of the article from the NYT.

ghostbrainalpha 7y ago
They just announced they plan on changing the policy. It has not changed yet. Also they announced they were "investigating the issue" for 4 months before, and then didn't make a change. So let's not congratulate them until its been confirmed to be actually working as drivers and customers expect.
- hnuser132 7y ago
  While this was definitely not clear to the consumer, it ended up being a preferable model for the drivers as they would get a higher pay on most orders. Not saying that it should be that way, but saying they did that just to steal tips is not true. It was used to guarantee a minimum amount on orders that don't make sense financially.
  - jonfw 7y ago
    What the company should have done, ethically, is to just increase base compensation for drivers. You shouldn't be able to dynamically change base compensation based on the quality of the tip that the driver is rewarded, that is pretty antithetical to the entire idea of a tipping economy.
    - hnuser132 7y ago
      That's a very valid viewpoint and what's done by Grubhub or Caviar I believe. But it results in lower pay for the drivers overall because the guaranteed minimum is lower than the one DoorDash usually offers.

MegaButts 7y ago

You don't feel upset about how they were, in my opinion, defrauding you and the driver of the tip money? After I learned about what they were doing with tips I decided not to use them again, and considering how much competition there is I really haven't lost anything of value. This isn't meant to be a triggering comment. I'm genuinely curious to learn about other people's reactions to DoorDash's former tipping system.

anbop 7y ago
I don’t have a problem with it although I think it’s good that they changed it. If drivers complain “we’re not getting enough tip” and the company says “OK we guarantee your tips will be at least $5 on this order” that’s the behavior you get. The customer feels ripped off by a program that ostensibly benefited drivers to begin with.
jamiequint 7y ago
They weren't "defrauding the drivers of tip money" they were normalizing the variance in payments across deliveries by not directly paying the drivers tips and instead guaranteeing a minimum payment amount which was above the delivery fee. Once they modify their system and move to a system where drivers get 100% of the tips the drivers will probably see approximately the same payouts on average, just with higher variance across drivers. Basically what DoorDash was doing is the same as tip-pooling at a restaurant which isn't exactly a controversial practice.
- sanj 7y ago
  Tip pooling makes sense because a restaurant experience is composed of the work of multiple players in the front/back of the house. DoorDash drivers don’t rely on other drivers. So why should a good driver compensate for the poor tips of a bad one?
  - ericmason 7y ago
    Maybe because the tip has at least as much to do with the customer as it does the driver.