We had one vendor use it. The UX is not good and call quality is just okay. I think it isn’t adopted more often because organizations that want to use something

We had one vendor use it. The UX is not good and call quality is just okay. I think it isn’t adopted more often because organizations that want to use something new choose way better options and everyone else is afraid to choose anything unproven/weird or already has established accounts with something else. And it really doesn’t help that Chime sort of looks like an AWS service instead of a consumer product.