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It's important to quickly abandon companies that have automated account closure systems. The message has to be conveyed to these companies that automated accou
by andrewstuart 7y ago
It's important to quickly abandon companies that have automated account closure systems.
The message has to be conveyed to these companies that automated account closures result in loss of business.
Automated suspicious activity systems should be flagging the issue for human attention within that company, where presumably someone will make a considered decision about the issue and communicate effectively with the account holder about what the issue is to understand and resolve it.
Auto account closures are completely unacceptable where someone is paying for that service.
- burnte 7y agoFirst, he mentioned explicitly that he did not pay for their service, he was a free user. Second, every system open to the public that has even a moderate amount of users has automated abuse detection and mitigation techniques in place. It's flat out irresponsible to not have such systems in place, ESPECIALLY if you have paying customers s the opportunity for abuse are huge.
- fao_ 7y agoIt feels like this comes from a point of view of privilege. You would rather thousands of people work for a mind-numbing call-center-like task just so there are no false positives, and the company expend hundreds of thousands of dollars on this, rather than experience a temporary problem that can be resolved with one or two emails.