5 ms·

This is great and fast response here. Does Vimeo has a way for human employee to proactively (not as a result of social media shaming) look at- and unblock cus

by gesman 7y ago

This is great and fast response here. Does Vimeo has a way for human employee to proactively (not as a result of social media shaming) look at- and unblock customer account in case it was a result of false positive? Ban-first, handle-later is not exactly customer friendly policy.

muglug 7y ago
> Does Vimeo has a way for human employee to proactively (not as a result of social media shaming) look at- and unblock customer account in case it was a result of false positive? No, but we have a great support team that responds to all customer enquiries (though paying customers get priority). > Ban-first, handle-later is not exactly customer friendly policy. It is when the content being banned might harm customers.
- zapzupnz 7y ago
  > It is when the content being banned might harm customers. I think this is the right way to approach it because it seems, and this is entirely my unscientific view, a lot of those scammer websites target uploading to Vimeo, Dailymotion, and so on (basically, the websites that aren't as big as YouTube) because they think that being a smaller outfit, the company is less likely to flag and remove the viedo. Then those scam videos turn up relatively high in Google Searches for full movies, full episodes, etc. I notice this especially for non-English, non-Hollywood content. Lots of French, Chinese, Japanese, Korean stuff, all with dubious links.
  - luismedel 7y ago
    I think it's not. If the scoring system detects some suspicious activity, it's the current operation which should be halted (in this context, the video should have been retired), but not the user account. If after a human review, the account present evident violation of TOS, then, yes, ban the user. edit: bad grammar.
- mkl 7y ago
  Automatically deactivating links or removing URLs would be just as effective at avoiding harm, and a message explaining that had happened would be much more friendly than terminating accounts without warning.
  - muglug 7y ago
    The account wasn't terminated - it was (temporarily) suspended. > Automatically deactivating links or removing URLs would be just as effective at avoiding harm Generally not - in the (much more common) case where the person being suspended is a spammer, the videos attached to the descriptions in question generally are _also_ spammy - that is, they generally contain some instruction to the user to visit a given URL, or "CLICK THE LINK BELOW".
hispanic 7y ago
The notice screen upon login that told me my account was disabled directed me to submit a contact form for human review, which I did. However, the time estimate for replies to submissions from Basic accounts is 3 or more days.
- hispanic 7y ago
  I actually received a response from Vimeo support (later in the evening, yesterday) to the request I submitted. It echoed what Matt (muglug) wrote. I don't know if my request just happened to make its way through the Vimeo queue quickly or if it was expedited because of this discussion. Regardless, I'm pleased with the response.
flukus 7y ago
> This is great and fast response here. Do you mean the response in general or the post here? Because let's not confuse social media management with fast support response times, we can't all kick up a stink on social media. It's also not that great, it contained very little information not in TFA.

by gesman 7y ago

muglug 7y ago

> Does Vimeo has a way for human employee to proactively (not as a result of social media shaming) look at- and unblock customer account in case it was a result of false positive? No, but we have a great support team that responds to all customer enquiries (though paying customers get priority). > Ban-first, handle-later is not exactly customer friendly policy. It is when the content being banned might harm customers.

zapzupnz 7y ago
> It is when the content being banned might harm customers. I think this is the right way to approach it because it seems, and this is entirely my unscientific view, a lot of those scammer websites target uploading to Vimeo, Dailymotion, and so on (basically, the websites that aren't as big as YouTube) because they think that being a smaller outfit, the company is less likely to flag and remove the viedo. Then those scam videos turn up relatively high in Google Searches for full movies, full episodes, etc. I notice this especially for non-English, non-Hollywood content. Lots of French, Chinese, Japanese, Korean stuff, all with dubious links.
- luismedel 7y ago
  I think it's not. If the scoring system detects some suspicious activity, it's the current operation which should be halted (in this context, the video should have been retired), but not the user account. If after a human review, the account present evident violation of TOS, then, yes, ban the user. edit: bad grammar.
mkl 7y ago
Automatically deactivating links or removing URLs would be just as effective at avoiding harm, and a message explaining that had happened would be much more friendly than terminating accounts without warning.
- muglug 7y ago
  The account wasn't terminated - it was (temporarily) suspended. > Automatically deactivating links or removing URLs would be just as effective at avoiding harm Generally not - in the (much more common) case where the person being suspended is a spammer, the videos attached to the descriptions in question generally are _also_ spammy - that is, they generally contain some instruction to the user to visit a given URL, or "CLICK THE LINK BELOW".

hispanic 7y ago

The notice screen upon login that told me my account was disabled directed me to submit a contact form for human review, which I did. However, the time estimate for replies to submissions from Basic accounts is 3 or more days.

hispanic 7y ago
I actually received a response from Vimeo support (later in the evening, yesterday) to the request I submitted. It echoed what Matt (muglug) wrote. I don't know if my request just happened to make its way through the Vimeo queue quickly or if it was expedited because of this discussion. Regardless, I'm pleased with the response.

flukus 7y ago

> This is great and fast response here. Do you mean the response in general or the post here? Because let's not confuse social media management with fast support response times, we can't all kick up a stink on social media. It's also not that great, it contained very little information not in TFA.