There's a well in the cellar of their head office. The partners (who I kinda assumed would be silent) are actively involved in day-to-day decision-making about

There's a well in the cellar of their head office. The partners (who I kinda assumed would be silent) are actively involved in day-to-day decision-making about stuff like lending and new customer applications (I met with one of the partners when I applied for an account and he then had to get the agreement of his partners before they accepted me as a customer). Their online banking service is a lot slicker than I expected. While they obviously make an effort to preserve their offices in the traditional style you see in the photographs in the linked article, I get the impression that, behind the scenes, they employ totally up-to-date technology. They donate a significant chunk of the bank's profits to charity, through the Golden Bottle Trust - https://www.hoaresbank.co.uk/sites/default/files/styles/The%20Golden%20Bottle%20Trust%20-%202017.pdf https://www.hoaresbank.co.uk/sites/default/files/styles/The%... Their pens are really good.