I’ve done credit union product marketing and IT — it’s exactly the same situation over there. Many credit unions are terminally infected with bad board members

I’ve done credit union product marketing and IT — it’s exactly the same situation over there. Many credit unions are terminally infected with bad board members that prevent them from making hard decisions that will result in better customer service in the long term. And actual harassment of staff in banking is a real thing, as is occasional criminal activity like keying employee cars. This must be dealt with on top of robbery training (varying your commute, etc.)