>If a caller demanded to know the rep's HIV status, we wouldn't insist the company disclose it. Because it has no bearing. I think a more interesting question

>If a caller demanded to know the rep's HIV status, we wouldn't insist the company disclose it. Because it has no bearing. I think a more interesting question is if they wanted to know health information that would be relevant, such as specific mental abnormalities that would influence a person's ability to lie. Then again, even that question is moot because when you ask someone if they are a liar, the truth tellers and liars both answer no. Current location matters because of laws. If the other individual is in the US, I have a better idea of what recourse I have if my information is misused. And I don't think this can be dismissed outright as contrived and unreasonable, especially in some cases like doing business in China where IP is treated very differently But if we use the excuse of the customer having a right to know the laws that bind whom they are talking to, gender and race become an interesting case as well. In a fair and just world, they shouldn't matter one bit. But given our current world, we know that the legal system is not applied to them equally. Racial and gender disparities in sentences can be off by a factor of 27 (this was a back of the napkin estimate I did some years ago based on sentencing data, and was based on the same crime, so it does not include any disparity in what charges are brought). Does a customer have a right to know that the person they are talking to is privileged when it comes to laws being applied and thus has less disincentive to engage in illegal behavior? >If some portion of the population strongly believes that foreign call centers are lower quality, are you going to get the best possible answers on a survey if you say, "this was a foreign call center, how was the quality?" Self reports are one of the worst forms of data collection, so it is a bit sad that so many companies still depend only among it when rating their employees. More objective metrics have massive problems with being gamed, but at least they are more objective.