3 ms·

I stopped buying online at Walmart Brazil because its third-party sellers were awful and Walmart just ignored my last complaint (I bought a keypad and got one t

I stopped buying online at Walmart Brazil because its third-party sellers were awful and Walmart just ignored my last complaint (I bought a keypad and got one that was different from the one advertised). I guess I wasn't the only one who was unhappy with their service. Their stores are also pretty shabby. They entered Brazil buying Bompreco (which was not well run at all) and then they bought the Portuguese Sonae (which was reasonably efficient) and proceeded to weed out the good parts in order to homogenise the whole operation at the lowest possible quality. Sonae had a really good POS on which you could even sell advertising space. It was replaced by a POS that looks like a 40 column DOS application.

marcosdumay 7y ago
Walmart and Magazine Luiza were the only 2 large stores that I accepted buying online from (Walmart doesn't sell online anymore in Brazil). I just never brought anything from 3rd party sellers, on any site (except the ones that only sell 3rd party things, that have good reputation management systems). I have to say, I know of no large store with any passable POS on Brazil. They are all horrible.
- muliwuli 7y ago
  im from europe and never seen wallmart in my life, but i wonder why are people commenting on POS system ? how is this related to your experience as a customer ? Do you mean POS system when doing self-checkout or something else? i'd be curious to know what you mean by that or by "no large store with any passable POS in brazil" ? thank you.
  - forinti 7y ago
    With regard to the Sonae buyout, the old POS had more options. You could even pay your bills or buy cellphone credits. The new one didn't even accept payments from the state bank (AliExpress, from the other side of the world is integrated into the state bank of Rio Grande do Sul). It seems that WM just goes into markets with not enough planning.
  - marcosdumay 7y ago
    Usually, the cashier line size is determined by the quality of the POS.
- tracker1 7y ago
  I think third party sellers is a huge mistake... I will usually tick store only sales, but Amazon co-mingles inventory making the problem worse.

marcosdumay 7y ago

Walmart and Magazine Luiza were the only 2 large stores that I accepted buying online from (Walmart doesn't sell online anymore in Brazil). I just never brought anything from 3rd party sellers, on any site (except the ones that only sell 3rd party things, that have good reputation management systems). I have to say, I know of no large store with any passable POS on Brazil. They are all horrible.

muliwuli 7y ago
im from europe and never seen wallmart in my life, but i wonder why are people commenting on POS system ? how is this related to your experience as a customer ? Do you mean POS system when doing self-checkout or something else? i'd be curious to know what you mean by that or by "no large store with any passable POS in brazil" ? thank you.
- forinti 7y ago
  With regard to the Sonae buyout, the old POS had more options. You could even pay your bills or buy cellphone credits. The new one didn't even accept payments from the state bank (AliExpress, from the other side of the world is integrated into the state bank of Rio Grande do Sul). It seems that WM just goes into markets with not enough planning.
- marcosdumay 7y ago
  Usually, the cashier line size is determined by the quality of the POS.
tracker1 7y ago
I think third party sellers is a huge mistake... I will usually tick store only sales, but Amazon co-mingles inventory making the problem worse.