They provide a human (inter)face to a group of people, and allow people to talk about/attribute behavior to an organizational unit as if it were a person. The m

They provide a human (inter)face to a group of people, and allow people to talk about/attribute behavior to an organizational unit as if it were a person. The most useful thing they(we) do is deal with bullshit drama on your behalf, like Kelly isn't giving you the thing your boss asked you to get from her last week because Ellen told Kelly to do something different because John is an asshole, and documenting everything to cover asses appropriately. Seriously I just relay information between people and assess whether they've actually received that information correctly.