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If you live in the US, Apple has a no questions asked 14 day return policy. When my computer goes in for service I just buy one, restore my machine from time ma
by clay_the_ripper 7y ago
If you live in the US, Apple has a no questions asked 14 day return policy. When my computer goes in for service I just buy one, restore my machine from time machine onto it, and then return it.
Works great.
- ceejayoz 7y agoThis is the sort of abusive bad behavior that kills things like LL Bean's once-awesome return policy.
- ben1040 7y agoThere are people who have been told to do exactly this by Apple's own staff, according to a quick search on Twitter. https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/FatBodyPolitics/status/951581477581545473 https://twitter.com/FatBodyPolitics/status/95158147758154547...
- ceejayoz 7y agoWith tens of thousands of retail workers involved, that's hardly surprising that some would suggest the technique. That doesn't change the fact that these sorts of abuses of a return policy cost everyone else money, and risk getting the policy shortened/restricted for all.
- bdcravens 7y agoOr force Apple to do the right thing, which is maintain a fleet of refurbed machines for loaners.
- alistairSH 7y agoAgreed, if your MacBook is critical to your job, shouldn't you have Apple Care or some sort of insurance policy to ensure you get a timely replacement? Relying on Apple's goodwill seems like risky business.
- selectodude 7y agoI have AppleCare+ and my keyboard replacement required the store to send it in. Makes no difference.
- ceejayoz 7y agoBeing in their "Joint Venture" business program does, though. https://www.apple.com/retail/business/jointventure/terms.html https://www.apple.com/retail/business/jointventure/terms.htm... > Equipment Loaner Service. If the issue with your Mac Computer requires us to keep it for more than twenty‑four (24) hours, you will be provided the option of borrowing a similar Apple product from our pool of loaner products ("Loaner") based on availability at your local Apple Retail Store. Apple is not obliged to provide a Loaner that is the same as, or of equivalent or better functionality or appearance to your Mac Computer; nor does Apple make any representation that a specific software program is or will be installed on your Loaner. Please see below for additional terms and conditions relating to this Equipment Loaner Service.
- FireBeyond 7y agoWow. Discoverability of that program is low. Search "loaner" on apple.com - hundreds of results relating to iPhone financing, and Clean Supplier Standards Codes. No mention of this program. Search "Joint Venture" if you're lucky enough to know the name - results on the use of Conflict Minerals, and Sustainability Reports. No mention of this program.
- sneak 7y agoJoint Venture is $500/year, IIRC.
- clay_the_ripper 7y agoI don’t think Apple cares about this. I tell them exactly what I’m going to do when I do it, and they don’t care. Fact is, it’s the only option. I cannot possibly not have a computer for 2 weeks as a run a business. So I don’t see any possible alternative.
- ceejayoz 7y agoThere is an option. Apple offers a business program called “Joint Venture” that includes loaners. Sounds like exactly what you need.
- deleted 7y ago[deleted]
- tomp 7y agoIt wouldn’t be needed if Apple behaved well in the first place and made non-shitty batteries.
- bdcravens 7y agoSo you tie up $2000+ during that time.
- gghddrttr3 7y agoI guessing OP is using a credit card, so no money is tied up.
- ASalazarMX 7y agoOnly for the fortunate souls whose billing cycle is in the other half of the month.
- ElFitz 7y agoAnd those who live in places where credit cards are a common thing. Here, most people have so-called credit cards with no actual credit lines tied to them And no, they aren't debit cards. Those are yet another's thing over here, apparently. Nothing to do with the original subject, but does anyone else feel like opacity is the core of retail banking's business model?
- 0xffff2 7y agoThese cards exist in the US as well. They're called "charge cards" here. The classic American Express card is one example. Now that I think about it, I'm not sure that anyone else still issues them.
- Dylan16807 7y agoYou can pick what part of the month you bring the laptop in, it doesn't have to be tomorrow.
- apple4ever 7y agoGreat point. I don't have $2500 to just tie up for that time. It's stupid. Just fix it in store.
- mamon 7y agoIn EU you have similar policy, but it is mandated by law, for all the things that you buy online. I know of people who bought new 55 inch TV only to watch soccer World Cup, and then returned it.
- fitzroy 7y agoMy girlfriend took her 12-inch MacBook in for its 2nd(!) keyboard replacement. When she asked about a loaner, the employee actually recommended buying and returning a new one. She got the new retina Air for a nice 5 day test drive — and now we're both pretty sold on it.
- rubicon33 7y agoI wonder how Apple staff takes this: "Hi, I'd like to return this Macbook I purchased. Also, I'd like to pick up my laptop which you guys were working on"
- megablast 7y agoThey have no problem. They don't even ask why you are returning it.