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> Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge. Cool! > Service may take 1-2

> Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge. Cool! > Service may take 1-2 weeks. Wait, what?

skyyler 7y ago
I imagine they're shipping them to a central location for repair.
mciancia 7y ago
Lack of NBD service from Apple really sucks
stickydink 7y ago
Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using it". Losing our machines for a couple weeks would be pretty impactful...
- nickdandakis 7y ago
  I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy. I never went through with buying a new one and returning it, but it's something to look into or ask about! (After some quick Googling, it looks like it's a 14-day return policy, not 30..)
  - RealWorldPolice 7y ago
    >I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?) The only reason I ask is because I thought that was "return fraud."
    - nickdandakis 7y ago
      An actual Apple employee.
- reaperducer 7y ago
  Half our company are still using these It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.
- LeifCarrotson 7y ago
  Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced. Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.
  - swendoog 7y ago
    Unfortunately some work (Mac, and iOS development) requires a Mac OS device.
    - otakucode 7y ago
      And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).
      - megablast 7y ago
        And where would you run xcode? The IDE you use to develop.
  - tomxor 7y ago
    You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P
- bgentry 7y ago
  You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time. For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.
sigjuice 7y ago
I would be very reluctant to give up my computer for 1-2 weeks. If they are so concerned about safety, they should either fix it when I bring it to the store or give me a replacement.
clay_the_ripper 7y ago
If you live in the US, Apple has a no questions asked 14 day return policy. When my computer goes in for service I just buy one, restore my machine from time machine onto it, and then return it. Works great.
- ceejayoz 7y ago
  This is the sort of abusive bad behavior that kills things like LL Bean's once-awesome return policy.
  - ben1040 7y ago
    There are people who have been told to do exactly this by Apple's own staff, according to a quick search on Twitter. https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/FatBodyPolitics/status/951581477581545473 https://twitter.com/FatBodyPolitics/status/95158147758154547...
    - ceejayoz 7y ago
      With tens of thousands of retail workers involved, that's hardly surprising that some would suggest the technique. That doesn't change the fact that these sorts of abuses of a return policy cost everyone else money, and risk getting the policy shortened/restricted for all.
      - bdcravens 7y ago
        Or force Apple to do the right thing, which is maintain a fleet of refurbed machines for loaners.
      - alistairSH 7y ago
        Agreed, if your MacBook is critical to your job, shouldn't you have Apple Care or some sort of insurance policy to ensure you get a timely replacement? Relying on Apple's goodwill seems like risky business.
olliej 7y ago
presumably mail turn around? I'm sure it's also padded to give the appearance of speed (e.g they said it would take 1-2 weeks but it only took a few days! Apple is a amazing and I want their babies! ;) )
deleted 7y ago
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deleted 7y ago
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> Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge. Cool! > Service may take 1-2 weeks. Wait, what?

skyyler 7y ago

I imagine they're shipping them to a central location for repair.

mciancia 7y ago

Lack of NBD service from Apple really sucks

stickydink 7y ago

Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using it". Losing our machines for a couple weeks would be pretty impactful...

nickdandakis 7y ago
I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy. I never went through with buying a new one and returning it, but it's something to look into or ask about! (After some quick Googling, it looks like it's a 14-day return policy, not 30..)
- RealWorldPolice 7y ago
  >I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?) The only reason I ask is because I thought that was "return fraud."
  - nickdandakis 7y ago
    An actual Apple employee.
reaperducer 7y ago
Half our company are still using these It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.
LeifCarrotson 7y ago
Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced. Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.
- swendoog 7y ago
  Unfortunately some work (Mac, and iOS development) requires a Mac OS device.
  - otakucode 7y ago
    And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).
    - megablast 7y ago
      And where would you run xcode? The IDE you use to develop.
- tomxor 7y ago
  You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P
bgentry 7y ago
You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time. For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.

sigjuice 7y ago

I would be very reluctant to give up my computer for 1-2 weeks. If they are so concerned about safety, they should either fix it when I bring it to the store or give me a replacement.

clay_the_ripper 7y ago

If you live in the US, Apple has a no questions asked 14 day return policy. When my computer goes in for service I just buy one, restore my machine from time machine onto it, and then return it. Works great.

ceejayoz 7y ago
This is the sort of abusive bad behavior that kills things like LL Bean's once-awesome return policy.
- ben1040 7y ago
  There are people who have been told to do exactly this by Apple's own staff, according to a quick search on Twitter. https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/arno_app/status/1056943680249061383 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/dogslime/status/966026523579994114 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/caseyhelbling/status/1113486373191704576 https://twitter.com/FatBodyPolitics/status/951581477581545473 https://twitter.com/FatBodyPolitics/status/95158147758154547...
  - ceejayoz 7y ago
    With tens of thousands of retail workers involved, that's hardly surprising that some would suggest the technique. That doesn't change the fact that these sorts of abuses of a return policy cost everyone else money, and risk getting the policy shortened/restricted for all.
    - bdcravens 7y ago
      Or force Apple to do the right thing, which is maintain a fleet of refurbed machines for loaners.
    - alistairSH 7y ago
      Agreed, if your MacBook is critical to your job, shouldn't you have Apple Care or some sort of insurance policy to ensure you get a timely replacement? Relying on Apple's goodwill seems like risky business.

olliej 7y ago

presumably mail turn around? I'm sure it's also padded to give the appearance of speed (e.g they said it would take 1-2 weeks but it only took a few days! Apple is a amazing and I want their babies! ;) )

deleted 7y ago

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deleted 7y ago

[deleted]