4 ms·
This angers me... edge cases are where people get cut... and badly! If anything, they should have more attention paid to them than less. Incentive structures in
by justinjlynn 7y ago
This angers me... edge cases are where people get cut... and badly! If anything, they should have more attention paid to them than less. Incentive structures inside these orgs are poorly designed to account for this, however. Trouble is, I don't know a good way to do modify them to do so without introducing even worse perverse incentives.
- chairmanwow 7y agoThis is definitely a corner case and the amount of such corner cases balloon into numbers difficult to boggle quickly. I agree this is an egregious miss, but absolutely understandable from an engineers perspective. I’m sure no one is happy with this outcome.
- justinjlynn 7y agoUpper/executive management certainly were happy... of course, until it bit the company in the ass. Engineering time not spent handling what would happen when a customer becomes not a customer is development/engineering time spent making features for sales to tout instead of making sure the product was safe for people they no longer thought they had a reason to care about. Reputational risk is really poorly handled because it's such a nebulous problem - and now, hopefully they'll see a massive drop in new customer acquisition and existing customer usage or they'll have absolutely no reason to care at all.
- burgerboy 7y agoWow dude your projects must have unlimited resources and just be perfect eh?