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> So they're confirming that the images are customer data, which makes them authentic. If they weren't authentic then they wouldn't be customer information, no?
by vinay427 7y ago
> So they're confirming that the images are customer data, which makes them authentic. If they weren't authentic then they wouldn't be customer information, no?
I don't think that assumption works. Reuters asked for specific customer information: in particular, whether the records were valid. Answering in the affirmative or negative is divulging customer data, and FedEx would be wise to avoid doing so whether or not it's valid.
- pbhjpbhj 7y agoYou're right, I skipped over the "decline to make any comment" part. But still, "this is not a valid receipt" doesn't reveal data about a customer transaction.
- elliekelly 7y agoBut then when the reporter comes back a few days later with a different receipt that _is_ valid and FedEx tries to give the canned response about not revealing customer transaction data... they inadvertently have. Because if it wasn’t customer transaction data then they would have simply said as much, as they did the last time. Companies always respond with “no comment” for a good reason: to prevent people from drawing incorrect conclusions by reading between the lines as you are doing now.