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I have one of these yellow screens on my Model S. Tesla told me twice over the past 3 months they would be replacing it under warranty very soon. I'm disappoint

I have one of these yellow screens on my Model S. Tesla told me twice over the past 3 months they would be replacing it under warranty very soon. I'm disappointed to hear they're walking this back.

toomuchtodo 7y ago
I also have a Model S with this occurring on my v2 MCU. I was told by a service tech they were collecting VINs, and would have a fix available this year. I opted out of arbitration when I took delivery of the vehicle, so I intend to sue in small claims court to have it replaced if Tesla does not perform the repair as a warranty claim. Waiting for a fix I'm fine with. Being stuck with it in a $100k car that is less than a year old I am not.
- vtail 7y ago
  Could you please share tips on how you opted out of arbitration? I’m waiting for my M3 to be delivered, and would like to understand the pros and cons. I’m in CA, US if that matters.
  - toomuchtodo 7y ago
    https://www.reddit.com/r/teslamotors/comments/8vxnz0/psa_for_us_buyers_arbitration_clause/ https://www.reddit.com/r/teslamotors/comments/8vxnz0/psa_for... I paid the $6 and sent mine USPS certified return receipt just to be sure. I recommend you do the same.
  - Rebelgecko 7y ago
    IIRC you have 30 days after the vehicle's delivery to send Tesla a letter saying you want to opt out (include your vehicle's VIN, and it probably doesn't hurt to use a certified letter).
- symmitchry 7y ago
  Honest question: I'm surprised at such a hard stance against what I perceive to be an "early adopter" product. Did you not feel that buying a Tesla was a gamble?
  - deleted 7y ago
    [deleted]
  - Lazare 7y ago
    Being an early adopter generally means paying a premium price without a lot of confidence that the product will be as useful as it looks, or that any promised ecosystems will appear. People who bought an iPhone shortly after launch paid $600 with no idea that the app store would appear and become what it did. For all anyone knew, the iPhone would go the way of the Newton or the Zune. Two years later, the same phone was retailing for $200 with a proven track record and an exploding ecosystem of apps. What being an early adopter doesn't mean is that the item may not be fit for purpose. If early iPhones had never taken off, and the product line was cancelled, that's your bad luck; you took a gamble when you bought it. If the screens had just not been rated for mobile use and had leaked LCD fluid into people's pockets, that's not part of the gamble. Tesla's appeal to early adopters, but that's not an excuse for product defects.
    - seanmcdirmid 7y ago
      > People who bought an iPhone shortly after launch paid $600 I remember paying $300 at launch I think...that was the AT&T locked one but back then it was easy to unlock. The $600 ones weren't available until much much later when they started selling off contract unlocked phones directly.
      - FPGAhacker 7y ago
        The 4GB iPhone 1 was $499, with contract. The 8GB iPhone 1 was $599, with contact. A few months after launch they lowered the price by $200 and gave store credit to the people that paid the higher price.
        seanmcdirmid 7y ago
        I think that's when I bought it, which still felt like shortly after launch even though I wasn't in line on day one. I only started paying more for iphones later (off contract, unlocked, from China, etc...).
pcarmichael 7y ago
Mine was replaced under warranty last week (after waiting several months) - 2017 Model S, AP 2.0.
breakingcups 7y ago
If they've committed to replacing the screens you can hold them to that, no?

I have one of these yellow screens on my Model S. Tesla told me twice over the past 3 months they would be replacing it under warranty very soon. I'm disappointed to hear they're walking this back.

toomuchtodo 7y ago

I also have a Model S with this occurring on my v2 MCU. I was told by a service tech they were collecting VINs, and would have a fix available this year. I opted out of arbitration when I took delivery of the vehicle, so I intend to sue in small claims court to have it replaced if Tesla does not perform the repair as a warranty claim. Waiting for a fix I'm fine with. Being stuck with it in a $100k car that is less than a year old I am not.

vtail 7y ago
Could you please share tips on how you opted out of arbitration? I’m waiting for my M3 to be delivered, and would like to understand the pros and cons. I’m in CA, US if that matters.
- toomuchtodo 7y ago
  https://www.reddit.com/r/teslamotors/comments/8vxnz0/psa_for_us_buyers_arbitration_clause/ https://www.reddit.com/r/teslamotors/comments/8vxnz0/psa_for... I paid the $6 and sent mine USPS certified return receipt just to be sure. I recommend you do the same.
- Rebelgecko 7y ago
  IIRC you have 30 days after the vehicle's delivery to send Tesla a letter saying you want to opt out (include your vehicle's VIN, and it probably doesn't hurt to use a certified letter).
symmitchry 7y ago
Honest question: I'm surprised at such a hard stance against what I perceive to be an "early adopter" product. Did you not feel that buying a Tesla was a gamble?
- deleted 7y ago
  [deleted]
- Lazare 7y ago
  Being an early adopter generally means paying a premium price without a lot of confidence that the product will be as useful as it looks, or that any promised ecosystems will appear. People who bought an iPhone shortly after launch paid $600 with no idea that the app store would appear and become what it did. For all anyone knew, the iPhone would go the way of the Newton or the Zune. Two years later, the same phone was retailing for $200 with a proven track record and an exploding ecosystem of apps. What being an early adopter doesn't mean is that the item may not be fit for purpose. If early iPhones had never taken off, and the product line was cancelled, that's your bad luck; you took a gamble when you bought it. If the screens had just not been rated for mobile use and had leaked LCD fluid into people's pockets, that's not part of the gamble. Tesla's appeal to early adopters, but that's not an excuse for product defects.
  - seanmcdirmid 7y ago
    > People who bought an iPhone shortly after launch paid $600 I remember paying $300 at launch I think...that was the AT&T locked one but back then it was easy to unlock. The $600 ones weren't available until much much later when they started selling off contract unlocked phones directly.
    - FPGAhacker 7y ago
      The 4GB iPhone 1 was $499, with contract. The 8GB iPhone 1 was $599, with contact. A few months after launch they lowered the price by $200 and gave store credit to the people that paid the higher price.
      - seanmcdirmid 7y ago
        I think that's when I bought it, which still felt like shortly after launch even though I wasn't in line on day one. I only started paying more for iphones later (off contract, unlocked, from China, etc...).

pcarmichael 7y ago

Mine was replaced under warranty last week (after waiting several months) - 2017 Model S, AP 2.0.

breakingcups 7y ago

If they've committed to replacing the screens you can hold them to that, no?