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Amazon emailed me the day before the eclipse even though I bought them months before. I couldn't get a new pair of glasses in time.
by wtvanhest 7y ago
Amazon emailed me the day before the eclipse even though I bought them months before.
I couldn't get a new pair of glasses in time.
- nostrebored 7y ago"a company volunteered the information that they've detected my highly niche item was a fake. they should be ashamed that there were apparently no other suppliers who could get it to me!" willing to bet they gave you a full refund as well
- motor_wolf 7y agodoes that really recompense for the possibility of sustaining permanent damage to a product you purchased on a marketplace you believed to be safe? Is it really ok to sell fraudulent products that could harm the user as long as you give a full refund? fine, but the trust is destroyed. This seems like an effort to avert bad publicity, I don't think they would email a customer about a fraudulent product in any other case.
- ikeboy 7y agoFwiw, Amazon emailed many people in error. I spoke to someone who lost around 400k when Amazon emailed all their customers that they were fake even though he had the testing documentation and had provided it to Amazon.
- wtvanhest 7y agoMy guess is that they realized they didnt know who they sent what to so they decided to cover their liability first and foremost. Had I spent money to travel to see the eclipse and was denied then opportunity, I would have been very upset.