3 ms·

I wouldn't even attempt to contact Uber in this situation - a fraudulent charge on a credit or debit card = call card issuer or bank. I don't care what the comp

• chii 8y ago
  unfortunately, most banks have the policy of first asking you to resolve it (or at least show evidence that you've tried). I would say, sending uber an email would work, or calling their number (which, they actually do - if you lost a phone in an uber, they have a number which lets you call them to get the contact details of the driver of the car you were in).
  • astura 8y ago
    That policy is solely for disputes. So it only applies to chargebacks of transactions you've previously authorized, not for fraudulent unauthorized charges. If I took an Uber (or attempted to take an Uber) and I had a dispute with them about payment = attempt to work it out with Uber first. If I didn't take an Uber at all = contact bank.