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I was able to get an appointment next day at an apple store to fix my keyboard . After I arrived I got it done within 15 min

nihonde 8y ago
Me too. Same day, even. This is in NYC and I live within five minutes’ walk from the nearest store. Compared to phone support from PC makers (even including the glorious no-questions-asked IBM hardware days), it’s a vast improvement for me.
- atonse 8y ago
  Yea just to clarify, I'm not trying to compare it to owning a PC. It's still leaps and bounds better. But still the quality in my experience has gone down. My two local stores are in Bethesda, MD.
matwood 8y ago
I think it depends on the area. I live near an Apple store, but it is the only one for a very large area that includes a college. It's literally packed from open to close. I haven't had bad experiences, but definitely not as smooth as yours. People have been saying that Apple has not grown its store count along with the numbers of device users they have added. I think it shows in areas like mine.
rosseloh 8y ago
Just for curiosity's sake what was the issue with the keyboard? Because I work at a repair shop. Not an apple one (we're way too small for that, they want something ridiculous like $100,000 a year in used apple sales before they even consider letting you apply to be a reseller/repair store). People bring apple stuff here because there's nowhere else to take them except a three hour drive to the nearest big city. The only issues I've seen on MacBook keyboards in my 8 years working here, required a full keyboard replacement. And I just did one a couple weeks ago. That's a good hour or two's work, just getting the thing disassembled far enough to get to the keyboard in the first place, then pulling all of the hundred or so screws for the keyboard, replacing it, and rebuilding everything.
- zitterbewegung 8y ago
  There was dust underneath a key and they used a can of air to remove it .

nihonde 8y ago

Me too. Same day, even. This is in NYC and I live within five minutes’ walk from the nearest store. Compared to phone support from PC makers (even including the glorious no-questions-asked IBM hardware days), it’s a vast improvement for me.

atonse 8y ago
Yea just to clarify, I'm not trying to compare it to owning a PC. It's still leaps and bounds better. But still the quality in my experience has gone down. My two local stores are in Bethesda, MD.

matwood 8y ago

I think it depends on the area. I live near an Apple store, but it is the only one for a very large area that includes a college. It's literally packed from open to close. I haven't had bad experiences, but definitely not as smooth as yours. People have been saying that Apple has not grown its store count along with the numbers of device users they have added. I think it shows in areas like mine.

rosseloh 8y ago

Just for curiosity's sake what was the issue with the keyboard? Because I work at a repair shop. Not an apple one (we're way too small for that, they want something ridiculous like $100,000 a year in used apple sales before they even consider letting you apply to be a reseller/repair store). People bring apple stuff here because there's nowhere else to take them except a three hour drive to the nearest big city. The only issues I've seen on MacBook keyboards in my 8 years working here, required a full keyboard replacement. And I just did one a couple weeks ago. That's a good hour or two's work, just getting the thing disassembled far enough to get to the keyboard in the first place, then pulling all of the hundred or so screws for the keyboard, replacing it, and rebuilding everything.

zitterbewegung 8y ago
There was dust underneath a key and they used a can of air to remove it .