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I have the same problem and didn't use it because of their scummy marketing practices. I uninstalled the app thinking I could just log in to the website to can
by karl_schlagenfu 7y ago
I have the same problem and didn't use it because of their scummy marketing practices.
I uninstalled the app thinking I could just log in to the website to cancel it but no luck, you have to phone.
Is there a simple way to submit GDPR deletion requests like this? They're being deliberately obtuse with closing accounts. They deserve to lose their licences.
- MordodeMaru 7y agoAnd on top of that there's their culture: https://www.wired.co.uk/article/revolut-trade-unions-labour-fintech-politics-storonsky https://www.wired.co.uk/article/revolut-trade-unions-labour-...
- dazc 7y agoMy account was deleted without any intervention from myself. I assumed it was because I had not used the account for some time and the balance was < 1 euro? Like others have mentioned, I found their customer service to be worse than useless but kept the account as a stand-by. Obviously, since I no longer have an account, the options for submitting a GDPR deletion are somewhat limited.
- jon-wood 7y agoA GDPR request may not go far because banking regulations supersede GDPR when it comes to retaining records that might be required for financial investigations. I believe in a UK there's a requirement that they hold onto details of any transactions done for at least eight years.
- robotmay 7y agoI understand the banking requirements but in theory they should only be keeping certain information for security practices and scrubbing it from everywhere else (e.g. marketing/analytics etc)