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Comcast was always terrible, but at least I could call up their support desk and make someone answer for their bad service. Sometimes they even fix the problem

Comcast was always terrible, but at least I could call up their support desk and make someone answer for their bad service. Sometimes they even fix the problem! You can't call anyone at these new companies.

spaced-out 8y ago
Not true, I've dealt with Amazon support and I thought it was better than dealing with my bank or cable company.
- Scoundreller 8y ago
  As a product buyer? AWS customer? Or vendor? As an S3 customer for web hosting, I couldn’t understand why I was paying 10 cents a month for EC2 charges since I don’t use it. They just refunded me an entire month, but I really wanted to know what was happening!
  - spaced-out 8y ago
    As a product buyer. I complained and they gave me a refund without any hassle. It's not that I think Amazon is wonderful, I just don't think they're worse than any other giant corporation I've dealt with. Which is why I don't understand jdsully's comment.
  - hakfoo 8y ago
    I suspect that on Amazon's scale, it's probably cheaper for them to toss refunds at customers than to actually fix problems. Having a first-tier CSR click a dashboard button costs them the 10 cents per month plus 25 cents of labour to pay the guy to read the complaint, find the button, and press it. Opening a ticket for a well-paid engineer to actually dissect the billing system and figure out where the 10 cent charge comes from, develop a fix, push it through validation and deploy it, probably costs $300.
    - Scoundreller 8y ago
      Oh, I’m sure. It worked out great for me, but it probably affected all S3 public web hosting users. Though i’d Estimate a fix costs at least 10x $300, if not 100-1000x.
- jdsully 8y ago
  Someone once tried to steal my account and they would not help me unless I gave them the attackers email (they changed it on the account). This despite using the same email for 10 years with them. Luckily amazon auto-filled it on one of their sign in forms so I was able to repeat it back to the customer service agent. Even then they were non-committal about fixing it despite the person making multiple fraudulent purchases.
- losteric 8y ago
  They are making it harder and harder to find their support page though, and as stellar as customer support is once I get hold of them... everything else about Amazon is going customer-hostile.
wincy 8y ago
Google’s Fiber support line is great! Knowledgeable technical reps and I’ve never had a hold time. Unfortunately it’s only in a few cities and they’ve largely abandoned the effort. With AT&T I tried for over a month to get internet installed and after hours of phone calls and them telling me a technician was coming they eventually revealed the billing department had flagged us and wanted a larger deposit for some reason. The two systems seemed totally separate.
- TagAsDelusion 8y ago
  haha bought and paid for

spaced-out 8y ago

Not true, I've dealt with Amazon support and I thought it was better than dealing with my bank or cable company.

Scoundreller 8y ago
As a product buyer? AWS customer? Or vendor? As an S3 customer for web hosting, I couldn’t understand why I was paying 10 cents a month for EC2 charges since I don’t use it. They just refunded me an entire month, but I really wanted to know what was happening!
- spaced-out 8y ago
  As a product buyer. I complained and they gave me a refund without any hassle. It's not that I think Amazon is wonderful, I just don't think they're worse than any other giant corporation I've dealt with. Which is why I don't understand jdsully's comment.
- hakfoo 8y ago
  I suspect that on Amazon's scale, it's probably cheaper for them to toss refunds at customers than to actually fix problems. Having a first-tier CSR click a dashboard button costs them the 10 cents per month plus 25 cents of labour to pay the guy to read the complaint, find the button, and press it. Opening a ticket for a well-paid engineer to actually dissect the billing system and figure out where the 10 cent charge comes from, develop a fix, push it through validation and deploy it, probably costs $300.
  - Scoundreller 8y ago
    Oh, I’m sure. It worked out great for me, but it probably affected all S3 public web hosting users. Though i’d Estimate a fix costs at least 10x $300, if not 100-1000x.
jdsully 8y ago
Someone once tried to steal my account and they would not help me unless I gave them the attackers email (they changed it on the account). This despite using the same email for 10 years with them. Luckily amazon auto-filled it on one of their sign in forms so I was able to repeat it back to the customer service agent. Even then they were non-committal about fixing it despite the person making multiple fraudulent purchases.
losteric 8y ago
They are making it harder and harder to find their support page though, and as stellar as customer support is once I get hold of them... everything else about Amazon is going customer-hostile.

wincy 8y ago

Google’s Fiber support line is great! Knowledgeable technical reps and I’ve never had a hold time. Unfortunately it’s only in a few cities and they’ve largely abandoned the effort. With AT&T I tried for over a month to get internet installed and after hours of phone calls and them telling me a technician was coming they eventually revealed the billing department had flagged us and wanted a larger deposit for some reason. The two systems seemed totally separate.

TagAsDelusion 8y ago
haha bought and paid for