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Also keep in mind that most Googlers can't change anything anyway
by kevingadd 8y ago
Also keep in mind that most Googlers can't change anything anyway
- dman 8y agoThats why they have Jeff Dean! He can change everything. Disclaimer: This message does not reflect the views of my employer.
- Operyl 8y agoKind of in poor taste given what your employer has done to block the Archive Team (in this thread at least).
- deleted 8y ago[deleted]
- smt88 8y agoThis is, frustratingly, false. They have access to internal customer support that you can't even pay for as an external user. It's fucking infuriating. My brother is disabled and hadn't logged into his Gmail account for a few months. I helped him log in, which somehow triggered some kind of security system. It thought we were hacking the account. We got stuck in an infinite loop of "verify your 2FA, answer personal questions, wait for customer support to review the situation, repeat". It was hellish. We tried over and over again for months to get back in. I still even had access to the Gmail account that sent him the original invite. But when no human will review the situation, you can't break out of the loop. The only way we got his email account back was by talking to one of my friends who works at Google.
- frutiger 8y agoWere you (or your brother) paying for his Gmail service?
- Dylan16807 8y agoIt doesn't matter. We already know google will lock out paid accounts without the ability to talk to a human.
- frutiger 8y agoIt does matter. Expecting something for free is exactly what leads to being ghosted, whether by a person (see the lament of the GNOME Calendar maintainer that was up here earlier) or a company.
- macintux 8y agoI’m confused. What did his brother expect other than adequate user support? If you can’t support a service, don’t offer it.
- Dylan16807 8y agoThey do the same thing to paid accounts. How can I be clearer.
- frutiger 8y agoProviding some data comparing relative rates of such incidents of paid vs. free customers would be a start. Repeating something does not make it clearer nor more convincing.
- Dylan16807 8y agoThe claim is that you can't even pay for good support. The relative badness between paid and free is irrelevant. Have you honestly never seen one of the stories about how badly google treats paying customers, and specifically how automated it all is? I can do the job of searching that if you need me to, but I'm not going to argue about free vs. paid because that's not the topic at hand.
- frutiger 8y ago
- smt88 8y agoI would pay $10/mo for ad-free Gmail without hesitation. I'd pay $20 to speak to customer support. In that particular case, I would've paid $1,000 for a Google investigator to spend 10 min verifying the account. None of those options are available at any price.
- frutiger 8y agoYou can pay $5/mo for ad free gmail (I do). You cannot pay for this $1000 special investigation option. That doesn’t exist in almost any service, I don’t know why Gmail would be any different.
- Dylan16807 8y agoMost services will let you get 10 minutes of someone's time, and they won't even charge per incident.
- smt88 8y agoGmail should be different because losing access can destroy someone's life. Literally. And every paid service I've ever used has at least email support. Gmail has nothing.
- craftinator 8y agoGoogle was making advertising revenue from their data profiles... We ALL pay for Google Service, even if we don't make an account.
- deleted 8y ago[deleted]
- q3k 8y agoThere's an internal form for accelerating account recovery. There's no 'access to internal customer support'. And it would be bad karma to create (internally public) bug reports with PII (like someone's email address).
- dmitrygr 8y agoBut they can log an internal bug or send an outraged email to eng-misc@, which often helps.