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When you receive that email from Google you can only fill a generic form given at the bottom of the email. You can't contact a human being to understand why it
by sercand 8y ago
When you receive that email from Google you can only fill a generic form given at the bottom of the email. You can't contact a human being to understand why it is rejected/removed. Problem is not written clearly and it doesn't include a screenshot as apple does. Google is terrible at support on Play Store (and some more of its services).
- tjpnz 8y agoAt the very least they're being honest about not giving a shit about their users.
- wogg 8y agoSame experience at RescueTime. I don't understand why Apple is able to have humans interact with developers, but Google is not.
- criddell 8y agoI understand that Google wants to handle as much as possible with a support.py script, but they really should start having people to contact. Maybe there should be a fee for a support request and if the Google rep finds that Google's automated system messed up they report the problem internally and refund the fee to the app developer.
- benologist 8y agoIf there's going to be a fee it should come out of Google's $100+ billion in savings that they are accruing in part by evading expenses like customer support. This person, and all Play store developers, are customers that paid Google to publish on their app store. They shouldn't have to additionally pay Google to provide the same support that is standard everywhere else even at scale, such as AT&T, Comcast, Amazon etc.
- antpls 8y agoIn the case of Google, neither developers nor end-users are customers. Their true customers are buyers of space to display ads, and buyers of data from user tracking.
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- benologist 8y agoWhile that was true twenty years ago, it was more like ads were the only service they had and buying their [only] service made a customer. Purchasing their goods and services is still what makes you their customer in most countries where the term is defined by commerce departments or similar, and now Google offers much more than just ads.
- criddell 8y agoI pay Google each month for Google Music, phone service, and for hosting. I'd say I'm a customer of theirs.