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Why wouldn’t it work for call centers? Just pay them for 4 days of work and hire More people.

• frosted-flakes 8y ago
  Because work that call centre workers do can't be compressed. That means each person is working 32 hours each week (no gain in productivity), but still getting paid for 40. Whereas a computer programmer might still be able to complete 40 hours-worth of work in 32 hours by increasing productivity.
  • 1123581321 8y ago
    It depends on the work. A call center employee is paid for a mix of availability/responsiveness, and effectiveness on the call. Availability hours are lower effort and lower energy so can be stretched—-these are typically performed at lower levels of the call center tier structure. Effectiveness is most of the work at higher levels and in more sales-oriented call center/phone roles. Six hours of intense, non-stop problem solving and pitching on the phone is plenty and if there is some cost to allowing a less than good outcome on a call or opportunity, further hours can be detrimental and it may be better to have more people on shorter rotations.
  • b_tterc_p 8y ago
    I don’t think it’s unreasonable to hypothesize that while the quantity of work wouldn’t change, the quality would increase. I presume to pay for 32 hours if they work 32 hours.
    • rootusrootus 8y ago
      Then they will go work for someone else. If the quality of work goes up, then the price should go up, too.