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>>If you watch them you see that what they mean is (dramatised!) Not necessarily dramatized... I've seen almost identical behavior in some places I've worked.
by enraged_camel 8y ago
>>If you watch them you see that what they mean is (dramatised!)
Not necessarily dramatized... I've seen almost identical behavior in some places I've worked.
Basically: you can't take anything users say for granted. You need to actually see them work.
- pbhjpbhj 8y agoYes, this is from experience of watching users. I've often had to bite my tongue. Sometimes one learns something clever.