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Google has lost much of the trust developers placed in them, first of all by terminating products some of us loved [1] and also by terminating user accounts in

Google has lost much of the trust developers placed in them, first of all by terminating products some of us loved [1] and also by terminating user accounts in an automated fashion with no way to appeal. Imagine your business depending on Google Play Store, then getting your account banned due to some association with another account that supposedly broke their ToS, with no way to contact support, to appeal the decision or to even find out what the hell happened [2]. I mean, imagine that your spouse buys a Nexus phone, sells it [3] and your account gets banned via association, along with your right to publish apps or content on Play or to access your email archive. And if you think this can't happen with a GSuite account, since that's supposedly the gold standard for their support, how about getting your entire company of 100-150 people banned [4]? So the answer for me at least is that I have a trust issue with Google. No thanks, AWS has been around for longer, I haven't heard so many horror stories from them and if I'm feeling adventurous one day, I might try Microsoft's Azure, since they have actual support and without the history of shutting down products over night. [1] https://killedbygoogle.com/ https://killedbygoogle.com/ [2] https://android.jlelse.eu/google-just-terminated-our-start-up-google-play-publisher-account-on-christmas-day-5cb69a454da0 https://android.jlelse.eu/google-just-terminated-our-start-u... [3] https://www.dansdeals.com/shopping-deals/google/dont-mess-with-the-google/ https://www.dansdeals.com/shopping-deals/google/dont-mess-wi... [4] https://www.reddit.com/r/tifu/comments/8kvias/tifu_by_getting_google_to_ban_our_entire_company/ https://www.reddit.com/r/tifu/comments/8kvias/tifu_by_gettin...

spiderfarmer 8y ago
This is a big issue for Google. I know many people with a deep distrust of anything Google and personally I’m avoiding them whereever I can. Google doesn’t understand that support isn’t something that can be offloaded to a forum. Not in B2B and especially not in the enterprise world. The only way to get solid support for a product is to spend 1M/year on Adwords.
jaimex2 8y ago
+1 Most people I've talked to have zero trust in Google not changing the services without warning, killing it, or banning accounts with zero chance of getting hold of a human. Cloud is not a core product, the chance of it being killed is higher than its market share I'm certain.
rincebrain 8y ago
FWIW, [4] appears to be at least unverifiable, since OP never posted again, and when support tried to reach out or find something that matched the listed details, they never heard back and couldn't find something that fit? [1] (Not trying to claim that there's not a problem, just that the particular story seems to have a number of things that are suspect without further details.) (I work for elgooG, not on anything Cloud or otherwise related to this, this is just my own $0.02, etc.) [1] - https://www.reddit.com/r/google/comments/8l231x/google_banned_an_entire_company_gsuite_accounts/dzcw5vg/ https://www.reddit.com/r/google/comments/8l231x/google_banne...
- eikenberry 8y ago
  The fact that it was a single, unconfirmed post and yet people still believe it may say more about the trust issue than whether it really happened or not.
0xfaded 8y ago
Just want to +1 to being automatically banned by google and therefore not choosing GCP, because this is exactly what happened to me.
- FakeComments 8y ago
  The difference between Microsoft and Google is when Microsoft autokilled my account, it was only three days of chasing support people to fix it. Neither is good, but there’s degrees to the awfulness. That’s a big difference when it comes to actually doing business.
kevin_b_er 8y ago
The people in #4 thought a recovery account was harmless. They were wrong. Google's automated systems are merciless, impersonal, and ruthless. They showcase how much faith you should put in their support for even paid services.
davidjnelson 8y ago
A similar thing happened to me. I had some domains with tons of backlinks hosted on app engine. Without any notice, my app engine version got deprecated and my sites went offline. I hadn’t setup any monitoring as I trusted google. I visited one of my sites manually and saw it was down. It turns out both of my sites had been down for two months. I logged into the google app engine ui to see an error message for both apps that I was running “a deprecated app engine version”. Most of the backlinks to the sites had been removed as broken links. Thousands of customer reviews of software I had published were erased by that. I dig google but this was an enormous failure on their part.

spiderfarmer 8y ago

This is a big issue for Google. I know many people with a deep distrust of anything Google and personally I’m avoiding them whereever I can. Google doesn’t understand that support isn’t something that can be offloaded to a forum. Not in B2B and especially not in the enterprise world. The only way to get solid support for a product is to spend 1M/year on Adwords.

jaimex2 8y ago

+1 Most people I've talked to have zero trust in Google not changing the services without warning, killing it, or banning accounts with zero chance of getting hold of a human. Cloud is not a core product, the chance of it being killed is higher than its market share I'm certain.

rincebrain 8y ago

FWIW, [4] appears to be at least unverifiable, since OP never posted again, and when support tried to reach out or find something that matched the listed details, they never heard back and couldn't find something that fit? [1] (Not trying to claim that there's not a problem, just that the particular story seems to have a number of things that are suspect without further details.) (I work for elgooG, not on anything Cloud or otherwise related to this, this is just my own $0.02, etc.) [1] - https://www.reddit.com/r/google/comments/8l231x/google_banned_an_entire_company_gsuite_accounts/dzcw5vg/ https://www.reddit.com/r/google/comments/8l231x/google_banne...

eikenberry 8y ago
The fact that it was a single, unconfirmed post and yet people still believe it may say more about the trust issue than whether it really happened or not.

0xfaded 8y ago

Just want to +1 to being automatically banned by google and therefore not choosing GCP, because this is exactly what happened to me.

FakeComments 8y ago
The difference between Microsoft and Google is when Microsoft autokilled my account, it was only three days of chasing support people to fix it. Neither is good, but there’s degrees to the awfulness. That’s a big difference when it comes to actually doing business.

kevin_b_er 8y ago

The people in #4 thought a recovery account was harmless. They were wrong. Google's automated systems are merciless, impersonal, and ruthless. They showcase how much faith you should put in their support for even paid services.

davidjnelson 8y ago

A similar thing happened to me. I had some domains with tons of backlinks hosted on app engine. Without any notice, my app engine version got deprecated and my sites went offline. I hadn’t setup any monitoring as I trusted google. I visited one of my sites manually and saw it was down. It turns out both of my sites had been down for two months. I logged into the google app engine ui to see an error message for both apps that I was running “a deprecated app engine version”. Most of the backlinks to the sites had been removed as broken links. Thousands of customer reviews of software I had published were erased by that. I dig google but this was an enormous failure on their part.