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If your theory here was true, why does every small business who gets in this situation get stuck with no recourse when its just a few hundred to fix the problem
by lovich 8y ago
If your theory here was true, why does every small business who gets in this situation get stuck with no recourse when its just a few hundred to fix the problem?
Yes, Google could likely not handle the legal costs if everyone went after them in court. Much like prosecutors in the US, what Google does is go hard on anyone who tries to defend themselves legally. At the point the calculus a small business has to make is if its worth it to try and get a remedy in court when Google will make sure to push back as hard as possible and likely destroy your business.
- Arnt 8y agoDo you have some examples of Google doing that? (Honest question. I would remember it if I'd heard about that happening, but I might very well not hear about it in the first place.)
- pbhjpbhj 8y agoI'd expect Google to be devious enough to say "as a gesture of good will we'll pay your legal fees if you sign this NDA".
- justinclift 8y agoFrom a sister comment: https://www.huffingtonpost.com/aaron-greenspan/why-google-bothered-to-ap_b_213176.html https://www.huffingtonpost.com/aaron-greenspan/why-google-bo...
- asdfasgasdgasdg 8y agoFWIW, this isn't Google going "hard" on someone. Rather, it's just Google defending themselves under the law, as you would expect.
- cft 8y agoNo, this article illustrates that Google took the effort disproportionate to the judgement amount. That means going hard.
- asdfasgasdgasdg 8y agoOK. Under this definition of "going hard," literally all companies will "go hard" to defend themselves against incorrect small claims suits. The alternative is to always pay anyone who sues you for $100, since the effort of defending any individual suit in that amount will always be greater than the amount of the potential judgment. Of course, you can't do that, because then more people will start suing you for $100, seeing as you're just giving away money for the asking. Personally I think that a definition of "going hard" that encompasses the behavior of all actors in a space is absurd. But you're free to interpret those words how you wish.
- TheOtherHobbes 8y agoHave you considered that perhaps a better alternative is to act in ways that don't make customers feel they need to sue you for redress?
- asdfasgasdgasdg 8y agoEverything is tradeoffs. I think Google's stance is probably near optimal for what they are trying to do, even if there are errors from time to time.
- quickthrower2 8y agoWould a class action work here?