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Didn't the NYT have the dark pattern of being one-click subscribe, yet made you fill forms and emails and physically call them to unsubscribe? (At least up unti
by phreack 8y ago
Didn't the NYT have the dark pattern of being one-click subscribe, yet made you fill forms and emails and physically call them to unsubscribe? (At least up until a few months ago, last I heard)
Stuff like that is an absolute deal breaker and turns lots of users away from subscriptions entirely, before even talking about article/content quality.
- jammygit 8y agoCancelling an Amazon account takes about an hour of redirects and customer retention chats and emails. I decided not to subscribe to some papers for that reason yesterday
- Dylan16807 8y agoWhat do you mean by "cancelling an account"? The last time my prime subscription expired they just let it happen, has that changed? Or do you mean deleting an account, which is completely different from cancelling a subscription?
- zorked 8y agoThat is indeed a huge problem. I would happily pay hundreds of monetary units a month for journalism, but I want to be able to stop when I want. There's also the awful "1,99 a month!" line of advertising that only tells you it's actually 39,99 after you click. I might actually be willing to pay that price, but not after being made a fool. Also, if you work in media, sell me a completely frictionless day pass. Without the need to create an account. Sometimes I just want to read that one series that I found interesting, and it's not worth 29,95 and the hassle of maintaining another account and unsubscribing later.
- ahakki 8y agoI subscribed to the NYt via iTunes. There you can remove the subscription just as you would any other (eg Apple Music).