6 ms·

DoorDash does the same thing of “stealing” tips. Either you should tip in cash or not at all.

tedivm 8y ago
Not only do they steal tips, they also jack up the prices of the food itself. I make six figures and honest to god I have no idea how anyone affords to use DoorDash.
- kojeovo 8y ago
  The restaurants, like the grocery stores in Instacart's case, determine the cost of food in their respective apps.
  - tedivm 8y ago
    That's not true. > DoorDash, which launched in 2014, services 15 metro areas in the U.S.; like many other delivery apps, it employs couriers to pick up food from restaurants and deliver it to customers. But beyond the usual delivery fees, taxes, and tips customers will shell out for, DoorDash also inflates the cost of each menu item — often unbeknownst to customers. For example, a sandwich that costs $10.99 directly from a restaurant might be listed as $14.95 on DoorDash, and the app gives customers no indication they're being upcharged. As Bloomberg notes, "Other delivery apps, such as Postmates and Square Inc.'s Caviar, typically list the same prices as those on the restaurants' menus." https://www.eater.com/2016/3/18/11261548/doordash-delivery-service-fees https://www.eater.com/2016/3/18/11261548/doordash-delivery-s...
    - kojeovo 8y ago
      That's a 3 yr old article
      - tedivm 8y ago
        It's a better source than you provided.
  - silencio 8y ago
    this is not always true. my restaurant was listed on doordash without my permission or request, with a butchered menu and completely incorrect prices. multiple requests asking them to at least fix this info or take me off the platform altogether (because customers were starting to wonder why my prices were so low on doordash - they're not, the couriers paid the current amount in-store...) and they ignored me. it wasn't until i signed up to be contacted about being a restaurant partner that they finally paid attention. of course, once i registered interest in partnering with doordash, they spammed me with requests to sign the terribly lopsided agreement, and then took my restaurant off as a "bargaining" chip. yeah, okay. works for me. so, tl;dr, if a restaurant isn't directly partnered with doordash, they can do whatever the heck they want with the prices. (which, speaking of restaurants setting prices, they all definitely have clauses in there about not charging more than you would on other services. they definitely let you upcharge... i was half tempted to put up burgers for $20 each, for real...)
    - tareqak 8y ago
      Did you contact a lawyer about this incident at all? It seems like a wilful misrepresentation (advertising that your establishment is available on this service when you've explicitly said no) that switches into a kind of extortion (the threat of de-listing).
    - 52-6F-62 8y ago
      I heard of this happening in Canada as well.
- crazypyro 8y ago
  DoorDash seems to be the best value to me with their DoorPass option. I don't find the markup to be completely unreasonable, it makes sense to me and never felt shady, they have to make their money somehow.
- baddox 8y ago
  It becomes a bit more reasonable with 2 or more people. But yeah, even then the pricing is insane on these services. From my recent Caviar order (USD): 27.35 - actual face value of food (same as the in-store menu, at least for this restaurant) 2.32 - Tax 1.30 - "Healthy SF fee" 2.00 - Courier Bonus 4.92 - "Service Fee" (huh?) 1.99 - "Delivery Fee"
deleted 8y ago
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Someone1234 8y ago
I want the worker to receive 100% of the tip as much as anyone. But does anyone else find it obnoxious that all these digital services exist, often starting out with no tip straight pricing, then tipping re-appears, and then you suddenly need physical cash to morally use the service at all? Obviously workers should get fairly compensated. The problem is tipping culture itself, just set a price that customers are willing to pay and workers can enjoy a reasonable standard of living. Plus the whole tipping thing is extremely inconsistent. Floral delivery? No tip. Pizza delivery? Tip. Some brands support credit card tipping, others don't, and even the ones that do you have to research how much using it hurts the employee... The US needs law changes that outlaw tipping. It will be culturally painful while we adapt but once we do both workers and customers will be better for it.
- deleted 8y ago
  [deleted]
- dragonwriter 8y ago
  > The US needs law changes that outlaw tipping. No, it just needs to not treat workers that might receive tips differently: they should have he same minimum wages as other workers and tips should not count as compensation by the employer satisfying minimum wage mandates. Private employers might then wish to prohibit employees accepting tips (since it no longer benefits the employer as it does now for the worker to be classes as “tipped”), for similar reasons to those for which public employers already do. EDIT: And we need better enforcement (and possibly slight changes to the basic rules) against mischaracterization of employees as contractors, which is most of the problem in this case.
  - Dylan16807 8y ago
    > No, it just needs to not treat workers that might receive tips differently: they should have he same minimum wages as other workers and tips should not count as compensation by the employer satisfying minimum wage mandates. Now they're getting minimum wage and I still feel the need to tip. That doesn't fix the problem unless we also make major changes to the minimum wage. > Private employers might then wish to prohibit employees accepting tips (since it no longer benefits the employer as it does now for the worker to be classes as “tipped”), for similar reasons to those for which public employers already do. They wouldn't do that at minimum wage, and they get negative value out of a combined pay-more/anti-tip policy. I don't think it's enough to fix the problems with tipping culture.
DATACOMMANDER 8y ago
Why the scare quotes? They’re not “stealing” tips. They’re stealing tips.
- babaganoosh89 8y ago
  Quotes are because it's probably legal what they're doing.
the_clarence 8y ago
I think this is great. It makes tipping useless.

Not only do they steal tips, they also jack up the prices of the food itself. I make six figures and honest to god I have no idea how anyone affords to use DoorDash.

kojeovo 8y ago
The restaurants, like the grocery stores in Instacart's case, determine the cost of food in their respective apps.
- tedivm 8y ago
  That's not true. > DoorDash, which launched in 2014, services 15 metro areas in the U.S.; like many other delivery apps, it employs couriers to pick up food from restaurants and deliver it to customers. But beyond the usual delivery fees, taxes, and tips customers will shell out for, DoorDash also inflates the cost of each menu item — often unbeknownst to customers. For example, a sandwich that costs $10.99 directly from a restaurant might be listed as $14.95 on DoorDash, and the app gives customers no indication they're being upcharged. As Bloomberg notes, "Other delivery apps, such as Postmates and Square Inc.'s Caviar, typically list the same prices as those on the restaurants' menus." https://www.eater.com/2016/3/18/11261548/doordash-delivery-service-fees https://www.eater.com/2016/3/18/11261548/doordash-delivery-s...
  - kojeovo 8y ago
    That's a 3 yr old article
    - tedivm 8y ago
      It's a better source than you provided.
- silencio 8y ago
  this is not always true. my restaurant was listed on doordash without my permission or request, with a butchered menu and completely incorrect prices. multiple requests asking them to at least fix this info or take me off the platform altogether (because customers were starting to wonder why my prices were so low on doordash - they're not, the couriers paid the current amount in-store...) and they ignored me. it wasn't until i signed up to be contacted about being a restaurant partner that they finally paid attention. of course, once i registered interest in partnering with doordash, they spammed me with requests to sign the terribly lopsided agreement, and then took my restaurant off as a "bargaining" chip. yeah, okay. works for me. so, tl;dr, if a restaurant isn't directly partnered with doordash, they can do whatever the heck they want with the prices. (which, speaking of restaurants setting prices, they all definitely have clauses in there about not charging more than you would on other services. they definitely let you upcharge... i was half tempted to put up burgers for $20 each, for real...)
  - tareqak 8y ago
    Did you contact a lawyer about this incident at all? It seems like a wilful misrepresentation (advertising that your establishment is available on this service when you've explicitly said no) that switches into a kind of extortion (the threat of de-listing).
  - 52-6F-62 8y ago
    I heard of this happening in Canada as well.
crazypyro 8y ago
DoorDash seems to be the best value to me with their DoorPass option. I don't find the markup to be completely unreasonable, it makes sense to me and never felt shady, they have to make their money somehow.
baddox 8y ago
It becomes a bit more reasonable with 2 or more people. But yeah, even then the pricing is insane on these services. From my recent Caviar order (USD): 27.35 - actual face value of food (same as the in-store menu, at least for this restaurant) 2.32 - Tax 1.30 - "Healthy SF fee" 2.00 - Courier Bonus 4.92 - "Service Fee" (huh?) 1.99 - "Delivery Fee"

deleted 8y ago

[deleted]

Someone1234 8y ago

I want the worker to receive 100% of the tip as much as anyone. But does anyone else find it obnoxious that all these digital services exist, often starting out with no tip straight pricing, then tipping re-appears, and then you suddenly need physical cash to morally use the service at all? Obviously workers should get fairly compensated. The problem is tipping culture itself, just set a price that customers are willing to pay and workers can enjoy a reasonable standard of living. Plus the whole tipping thing is extremely inconsistent. Floral delivery? No tip. Pizza delivery? Tip. Some brands support credit card tipping, others don't, and even the ones that do you have to research how much using it hurts the employee... The US needs law changes that outlaw tipping. It will be culturally painful while we adapt but once we do both workers and customers will be better for it.

deleted 8y ago
[deleted]
dragonwriter 8y ago
> The US needs law changes that outlaw tipping. No, it just needs to not treat workers that might receive tips differently: they should have he same minimum wages as other workers and tips should not count as compensation by the employer satisfying minimum wage mandates. Private employers might then wish to prohibit employees accepting tips (since it no longer benefits the employer as it does now for the worker to be classes as “tipped”), for similar reasons to those for which public employers already do. EDIT: And we need better enforcement (and possibly slight changes to the basic rules) against mischaracterization of employees as contractors, which is most of the problem in this case.
- Dylan16807 8y ago
  > No, it just needs to not treat workers that might receive tips differently: they should have he same minimum wages as other workers and tips should not count as compensation by the employer satisfying minimum wage mandates. Now they're getting minimum wage and I still feel the need to tip. That doesn't fix the problem unless we also make major changes to the minimum wage. > Private employers might then wish to prohibit employees accepting tips (since it no longer benefits the employer as it does now for the worker to be classes as “tipped”), for similar reasons to those for which public employers already do. They wouldn't do that at minimum wage, and they get negative value out of a combined pay-more/anti-tip policy. I don't think it's enough to fix the problems with tipping culture.

DATACOMMANDER 8y ago

Why the scare quotes? They’re not “stealing” tips. They’re stealing tips.

babaganoosh89 8y ago
Quotes are because it's probably legal what they're doing.

the_clarence 8y ago

I think this is great. It makes tipping useless.