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There's a just middle ground. If a service provides excellent unsubscribe flow and refund options, is it a good idea to reward them by accusing them of fraud?
by scrollaway 8y ago
There's a just middle ground. If a service provides excellent unsubscribe flow and refund options, is it a good idea to reward them by accusing them of fraud?
Do it for the shitty services but at least do some basic homework first.
- chii 8y agoAgreed : as a customer, you'd have to at least tried to call or cancel before issuing a charge back.
- lanterk 8y agoThe website should have a very accessible cancel option. Especially considering calling tends to entail reps trying to push you to keep the account, and not everyone is comfortable having to give a reason for cancellation.
- pfranz 8y agoThe problem is they've been trained not to bother. For years I had small subscriptions to various digital things; public radio, podcasts, etc. After being burned when trying to change my credit card on a prominent broadcaster and finding there was no obvious way to cancel, I switched to PayPal or nothing for ongoing payments. It's just not worth bothering managing each site's various levels of hostility for dealing with it. After PayPal had some gaffes, I stopped altogether. In the years since I've moved a few to Patreon, but fewer than previously.