4 ms·

> SF needs to adopt more Japanese style ordering machines. You choose and pay up front. When you are done you just leave. It's beautiful. I feel like North Ame

> SF needs to adopt more Japanese style ordering machines. You choose and pay up front. When you are done you just leave. It's beautiful. I feel like North American restaurants are only willing to implement these with awful touchscreen UX, like the McDonald's touchscreen displays.

mushufasa 8y ago
That may be due to capex. McDonalds can invest in a ordering system while a mom-and-pop can't front capital for some sort of ticketing machine. I don't know how the economics work out in Japan. I'm sure a large part is cultural and shared knowledge. Maybe there's an opportunity for vendors of Japanese ticketing machines to jump into the San Francisco market??
- QML 8y ago
  You don’t even need an in house ordering machine; everyone has a smart phone so just make a mobile system or website. It’d be easier if there was an aggregator like UberEats but for dine-in.
  - Thriptic 8y ago
    Iirc this is done in China with Wechat
Scoundreller 8y ago
I've found the McD's self-order UX pretty good. What's bad about it (as someone that hasn't used any other restaurant's self-order). It's the supermarket self-checkout UX horrible -> I'm automatically treated as a criminal because I can't checkout the next item before bagging the first. I have two hands darnit!
- brianpgordon 8y ago
  It seems to run at around 10 frames per second and take a thousand milliseconds to respond to input. It also takes way too many taps to add an item to an order, which makes the input delay especially painful.
- Marsymars 8y ago
  > I've found the McD's self-order UX pretty good. What's bad about it (as someone that hasn't used any other restaurant's self-order). My annoyances are particularly as compared to Japanese-style ordering machines, which in my experience are simple, reliable, fast, and easy to use. My complaints, off the top of my head: * Responsiveness to touch feels about a decade behind consumer capacitive touch displays. * Gratuitous animations are slow. * For a simple order where you know exactly what you want, there are far too many steps. (IIRC, for a black coffee, the button tapping flow goes something like this: English -> Hot Beverages -> Coffee -> Small -> Add to Cart -> Checkout -> Paying with card -> Paying with Bank card.) And you have to deal with the slow/bad touch response and animations for every one of these screens. * There's no way to avoid the machine spitting out a BPA-covered thermal paper receipt. (Other than the receipt dispensation being out of order, which happens pretty frequently.) > It's the supermarket self-checkout UX horrible Oh, we have our own egregious example of that up in Canada, where the largest grocery chain in the country got rid of most of the text on self-checkouts in favour of just icons: https://www.blogto.com/tech/2018/05/loblaws-self-checkout-system-toronto/ https://www.blogto.com/tech/2018/05/loblaws-self-checkout-sy...
- TheLuddite 8y ago
  Isn't the check barcode -> put on the tray -> check new barcode again a way to stop double checking the same item, if someone is too clumsy?
  - Scoundreller 8y ago
    It does have that effect, but that's just an aspect of the default-criminality and UX fail: there's no UNDO.
  - prewett 8y ago
    When it tells me to “wait for assistance” if I put my four oranges on one by one instead of all at once, or if I lift an item off briefly before replacing it because I need to shift things in the bag, I tend to think they feel I am a criminal. But it does have the side effect of not being able to double scan something.
- ams6110 8y ago
  McD kiosk UX is hands down awful. Dozens of button presses for a simple order.
- Nasrudith 8y ago
  Their menu and pricing scheme is really what makes it extra terrible. They have far too many needless bundles and inconsistent value with substitutions. Is getting a fry, a shake, and a burger or a burger meal and substituting a soda for a shake the same price as getting everything separately? Is it just the difference between a soda and a shake? You shouldn't have to waste mental bandwidth on that needless bullshit - the only reasons are price point sleaze.

mushufasa 8y ago

That may be due to capex. McDonalds can invest in a ordering system while a mom-and-pop can't front capital for some sort of ticketing machine. I don't know how the economics work out in Japan. I'm sure a large part is cultural and shared knowledge. Maybe there's an opportunity for vendors of Japanese ticketing machines to jump into the San Francisco market??

QML 8y ago
You don’t even need an in house ordering machine; everyone has a smart phone so just make a mobile system or website. It’d be easier if there was an aggregator like UberEats but for dine-in.
- Thriptic 8y ago
  Iirc this is done in China with Wechat

Scoundreller 8y ago

I've found the McD's self-order UX pretty good. What's bad about it (as someone that hasn't used any other restaurant's self-order). It's the supermarket self-checkout UX horrible -> I'm automatically treated as a criminal because I can't checkout the next item before bagging the first. I have two hands darnit!

brianpgordon 8y ago
It seems to run at around 10 frames per second and take a thousand milliseconds to respond to input. It also takes way too many taps to add an item to an order, which makes the input delay especially painful.
Marsymars 8y ago
> I've found the McD's self-order UX pretty good. What's bad about it (as someone that hasn't used any other restaurant's self-order). My annoyances are particularly as compared to Japanese-style ordering machines, which in my experience are simple, reliable, fast, and easy to use. My complaints, off the top of my head: * Responsiveness to touch feels about a decade behind consumer capacitive touch displays. * Gratuitous animations are slow. * For a simple order where you know exactly what you want, there are far too many steps. (IIRC, for a black coffee, the button tapping flow goes something like this: English -> Hot Beverages -> Coffee -> Small -> Add to Cart -> Checkout -> Paying with card -> Paying with Bank card.) And you have to deal with the slow/bad touch response and animations for every one of these screens. * There's no way to avoid the machine spitting out a BPA-covered thermal paper receipt. (Other than the receipt dispensation being out of order, which happens pretty frequently.) > It's the supermarket self-checkout UX horrible Oh, we have our own egregious example of that up in Canada, where the largest grocery chain in the country got rid of most of the text on self-checkouts in favour of just icons: https://www.blogto.com/tech/2018/05/loblaws-self-checkout-system-toronto/ https://www.blogto.com/tech/2018/05/loblaws-self-checkout-sy...
TheLuddite 8y ago
Isn't the check barcode -> put on the tray -> check new barcode again a way to stop double checking the same item, if someone is too clumsy?
- Scoundreller 8y ago
  It does have that effect, but that's just an aspect of the default-criminality and UX fail: there's no UNDO.
- prewett 8y ago
  When it tells me to “wait for assistance” if I put my four oranges on one by one instead of all at once, or if I lift an item off briefly before replacing it because I need to shift things in the bag, I tend to think they feel I am a criminal. But it does have the side effect of not being able to double scan something.
ams6110 8y ago
McD kiosk UX is hands down awful. Dozens of button presses for a simple order.
Nasrudith 8y ago
Their menu and pricing scheme is really what makes it extra terrible. They have far too many needless bundles and inconsistent value with substitutions. Is getting a fry, a shake, and a burger or a burger meal and substituting a soda for a shake the same price as getting everything separately? Is it just the difference between a soda and a shake? You shouldn't have to waste mental bandwidth on that needless bullshit - the only reasons are price point sleaze.