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Is there a way for people to learn to be good negotiators? Below was my last negotiation. I think I did pretty well because I put a lot of research into it an
by Casseres 8y ago
Is there a way for people to learn to be good negotiators?
Below was my last negotiation. I think I did pretty well because I put a lot of research into it and had some background knowledge already. Most people won't have those luxuries, and I won't always be able to research or know everything before a negotiation. I would like to learn to be a better negotiator in general.
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I recently just bought a new vehicle. I found the VIN I wanted, called up the dealership and asked for the Internet Sales Manager's email address. Sent a very short email saying I'm ready to buy a 2019 MAKE/MODEL in City, State. The dealership's website shows VIN in stock, is it still available? And without incentives, what is their best offer on that vehicle?
I got an email with a number, it was very close to invoice, and replied when I would be there to take a look at the vehicle.
(Dealerships do need to make some profit to keep the lights on and pay salaries. Even if you pay invoice, the dealership still makes money on dealer holdbacks and dealer incentives. Additionally, you do not want the dealer to include customer incentives/rebates when giving you a quote, because that's money you'll be paying directly into the dealership's pocket otherwise. Agree on a price, then let the dealership know what incentives you're eligible for. Also check with your bank and organizations you're a member of for additional rebates, I got an additional $1000 just for being a member of my bank.)
The only tricks the dealership tried to play on me was the waiting game, and the dealership's protection package that they "already applied" for $1500. I told them to take it off or I walk. They came back at $500. I said the VIN etching is a $20 kit that only takes a few minutes to apply, we're already breathing 78% nitrogen, and I'll offer them $100 because the anti-theft lug nuts actually cost some money. I was immediately offered $150 with no window tint (the 4th and last part of the package which I guess they didn't really apply yet). Later the salesperson said he looked up their cost for the VIN etching and it was $68 because they had a third party do it for them. I looked up the cost of the OEM anti-theft lug nuts, and they were about the same, so $150 does seem like the dealer's cost on what I got.
I only realized after I took the vehicle home, that it didn't have the window sticker on it (illegal for the dealership not to display the Monroney Sticker). I did thoroughly inspect every part (including the engine compartment and undercarriage) of the vehicle and test all of the features to make sure they worked (and that the manufacturer didn't forget to install something - it's happened before), but somehow I overlooked that. I knew everything about the vehicle prior and got the PDF of the window sticker from the manufacturer.
- anoncoward111 8y agoYou negotiated well. They're just scumbags. This is why I just buy dirt cheap piles of rubbish and bring them to a trusty mechanic. I'd rather overpay him and it's done right, than pay some scumbag's commission/pool cleaning/viper payment
- Casseres 8y agoEdited the beginning of my original post to say something similar to the following: Only because I put in a bit of research before hand and learned about the misc stuff over the years (VIN etching - which the police do not actually care about, and nitrogen in the air). For the average person, they don't know this stuff so learning to be a better negotiator all-around would be helpful for most people. I would like to learn to be a better negotiator in general too, because I won't always have the luxury of research or knowledge.
- anoncoward111 8y agoAgreed :) Negotiation is mostly about confidence and understanding what a fair price for everything is. Or you can just be like Tesla/Amazon and display your fair price on your website for the user to take or leave :)
- AmericanChopper 8y ago>Is there a way for people to learn to be good negotiators? Never Split the Difference by Chris Voss is the best book on negotiation I’ve ever read, and it’s also pretty entertaining. I negotiate a lot at work, and that book helped me quite a bit. The negotiation style he advocates, aside from being effective, is also very personable. Which is great if you don’t have the stomach for the (less effective) sleazy and aggressive styles.
- Casseres 8y agoThank you for the recommendation. Does the book offer any suggestions on how to practice the ideas that might be presented to the reader? I know there's a lot of books out there which admittedly I haven't really looked into, but my concern is that in the US, it would be hard for the average person to actually find an opportunity to negotiate.