Funny, the previous manager actually wanted a gate with a keycode to avoid anyone from ever coming. > Your company should be an engineering team, some of which

Funny, the previous manager actually wanted a gate with a keycode to avoid anyone from ever coming. > Your company should be an engineering team, some of which can't code very well, that also kicks ass in whatever field you're in. That's probably a big mental leap! But it's where you have to go. > Tear down the barriers and integrate engineering as tightly as possible with the "real" work. Hint: whatever you do, you can do more. Put coders on the customer support phones. Rotate people through the teams as SMEs. Physically put them in places where they rub elbows with other groups. Got a bug in a CSR app? Bring in the folks affected and have them personally explain the impact to the team. This is kind of amazing to read, and a great idea to reorganize the team. Would surely solve our cultural problems, and would actually free time from the programmers. Makes a lot of sense. > Once you get the social walls down, work on the technical stuff. Otherwise you'll just make more arrogant tech teams. That's interesting to read and makes a lot of sense. Thank you.