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Not to mention this new(?) tactic with "free trials" that automatically turn into a subscription. I was trying out a bunch of weather apps (why is is so hard f
by chrisan 8y ago
Not to mention this new(?) tactic with "free trials" that automatically turn into a subscription.
I was trying out a bunch of weather apps (why is is so hard for a simple concise app with a radar without a bunch of needless fluff/wasted space) and 1 of them automatically turned into $99/year after 3 or 7 days (I forget).
The app didn't even work and would almost _always_ have the time wrong making the weather HUD also inaccurate. I tried to tell apple about this and they refused a refund. Thankfully my credit card company allowed a chargeback
I can only blame myself for forgetting these things, but it would be nice for a prompt prior to the subscription starting next time you use the app.
- tialaramex 8y agoEurope (maybe just the UK but I think it was EU-wide) banned claiming something is "free" if in fact you must sign up to pay money. You can tell people what it'll cost and ask for a card, or, you can say it is free and not ask up front (you can ask later if you want but having not given you a card for the free trial if the customer has lost interest they're not going to give you one later)
- 1123581321 8y agoChrisan was presented with that information in the subscription confirmation page. (A free trial is a subscription with a delayed start.) However, the weather app probably misrepresented what the subscription confirmation would say. The FTC in the US has rules surrounding this but they obviously aren’t as well applied as they should be in the App Store.
- Marsymars 8y agoQuebec has a similar law. As a result, Canadian services with a format of "free one month trial and then $x for the next twelve months" tend to be available in Quebec as "$x for the first thirteen months".