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For many things I’d agree, but to their credit Netflix has always made it trivially easy to cancel. They’re one of the few modern IT companies that seem to go o

For many things I’d agree, but to their credit Netflix has always made it trivially easy to cancel. They’re one of the few modern IT companies that seem to go out of the way to make joining and leaving fair and easily comprehensible. Now if they’d just make that autoplaying a goddamned option!

MrMember 8y ago
I was kind of surprised when I canceled my Netflix account. I had a laundry list of complaints I was going to put in the "why are you canceling" box but they never gave me one. Making it easy and painless to cancel is one of the few things they're still doing right.
- kraftman 8y ago
  What were your reasons?
  - wernercd 8y ago
    To see what they'd ask?
  - bkraz 8y ago
    I also recently canceled and was surprised they didn't ask why. My reason was that the selection of content has changed dramatically. When I first signed up, I could choose a movie that I had in mind. Now, the selection of movies on Netflix streaming is extremely bleak. It's almost entirely TV shows, and about half of it is Netflix-produced. The quality of it is fine, I just don't want TV shows. I want access to the majority of movies ever produced, and would pay much more for such a service.
    - 83457 8y ago
      "I want access to the majority of movies ever produced" Appears that will never happen.
      - toast0 8y ago
        This is really unfortunate; when Netflix launched streaming, they had a partnership with Start that had a lot of popular movies, but now you would need to mix and match two or three services to get similar coverage. I've been buying more and more discs lately, because I want to watch something today, and at any time in the future. I hope, one day, we get compulsory licensing for movies and TV shows, like is available for music -- then we can really watch whatever, as long as it has been digitized.
      - Marsymars 8y ago
        Not never. In the long run, the majority of movies ever produced will be in the public domain.
  - MrMember 8y ago
    A lot of small issues that added up to an overall negative experience. The web UI redesign a few years ago that made it the same as the UI in Android, smart TVs, etc, but also slower and more difficult to use. Autoplaying something if you hover over it for more than a second (a cancerous UX design that has spread beyond Netflix now). UI inconsistencies like the "resume watching" row. 50% of the time it would be at the top where you would expect it, 25% of the time it would show up if you scrolled far enough, and 25% of the time it would never show up at all. I never understood that one, it was bizarre and unexpected behavior. Removing a lot of quality content and not replacing it equally high quality content. The overall decline in quality of Netflix's original series. There wasn't any one thing that made me decide to cancel, one day I realized I hadn't used it in several months and the UI made it a pain to use when I did, so I canceled.
- zapzupnz 8y ago
  They didn't give you one? They gave me one, and I put in basically what you complained about.
- dkersten 8y ago
  After I cancelled last time they offered me a free month, with no obligation of staying beyond the free month. They make it easy to leave and easy to come back.
skh 8y ago
Netflix has been very good about being easy to cancel. Few companies are as good as them but I can’t trust that Netflix will always be as good as they currently are.
- UnpossibleJim 8y ago
  Which is funny, because getting ITunes off of my machines was like purging a virus. Once that is installed it is not just a "would you like to uninstall" dialogue.
ocdtrekkie 8y ago
Easy to cancel, but they won't stop begging me to come back.
- toufiqbarhamov 8y ago
  Now that’s too true. Everyone seems to do that now! I bought a 3lb bag of Jelly Belly jelly beans to make some holiday vodka for a party, and they will not stop whining at me about points and buying more jelly beans. Thank Christ that I have an email I use just for online orders.
tokyodude 8y ago
I use this option often. I basically sign up about once every 4 months and cancel almost immediately. Something I want to try watching so I sign up. Then get annoyed at the autoplay which makes it nearly impossible for me to comfortably browse for other content I might be interested in so I give up and cancel.
eisa01 8y ago
Spotify is also super easy to cancel

MrMember 8y ago

I was kind of surprised when I canceled my Netflix account. I had a laundry list of complaints I was going to put in the "why are you canceling" box but they never gave me one. Making it easy and painless to cancel is one of the few things they're still doing right.

kraftman 8y ago
What were your reasons?
- wernercd 8y ago
  To see what they'd ask?
- bkraz 8y ago
  I also recently canceled and was surprised they didn't ask why. My reason was that the selection of content has changed dramatically. When I first signed up, I could choose a movie that I had in mind. Now, the selection of movies on Netflix streaming is extremely bleak. It's almost entirely TV shows, and about half of it is Netflix-produced. The quality of it is fine, I just don't want TV shows. I want access to the majority of movies ever produced, and would pay much more for such a service.
  - 83457 8y ago
    "I want access to the majority of movies ever produced" Appears that will never happen.
    - toast0 8y ago
      This is really unfortunate; when Netflix launched streaming, they had a partnership with Start that had a lot of popular movies, but now you would need to mix and match two or three services to get similar coverage. I've been buying more and more discs lately, because I want to watch something today, and at any time in the future. I hope, one day, we get compulsory licensing for movies and TV shows, like is available for music -- then we can really watch whatever, as long as it has been digitized.
    - Marsymars 8y ago
      Not never. In the long run, the majority of movies ever produced will be in the public domain.
- MrMember 8y ago
  A lot of small issues that added up to an overall negative experience. The web UI redesign a few years ago that made it the same as the UI in Android, smart TVs, etc, but also slower and more difficult to use. Autoplaying something if you hover over it for more than a second (a cancerous UX design that has spread beyond Netflix now). UI inconsistencies like the "resume watching" row. 50% of the time it would be at the top where you would expect it, 25% of the time it would show up if you scrolled far enough, and 25% of the time it would never show up at all. I never understood that one, it was bizarre and unexpected behavior. Removing a lot of quality content and not replacing it equally high quality content. The overall decline in quality of Netflix's original series. There wasn't any one thing that made me decide to cancel, one day I realized I hadn't used it in several months and the UI made it a pain to use when I did, so I canceled.
zapzupnz 8y ago
They didn't give you one? They gave me one, and I put in basically what you complained about.
dkersten 8y ago
After I cancelled last time they offered me a free month, with no obligation of staying beyond the free month. They make it easy to leave and easy to come back.

skh 8y ago

Netflix has been very good about being easy to cancel. Few companies are as good as them but I can’t trust that Netflix will always be as good as they currently are.

UnpossibleJim 8y ago
Which is funny, because getting ITunes off of my machines was like purging a virus. Once that is installed it is not just a "would you like to uninstall" dialogue.

ocdtrekkie 8y ago

Easy to cancel, but they won't stop begging me to come back.

toufiqbarhamov 8y ago
Now that’s too true. Everyone seems to do that now! I bought a 3lb bag of Jelly Belly jelly beans to make some holiday vodka for a party, and they will not stop whining at me about points and buying more jelly beans. Thank Christ that I have an email I use just for online orders.

tokyodude 8y ago

I use this option often. I basically sign up about once every 4 months and cancel almost immediately. Something I want to try watching so I sign up. Then get annoyed at the autoplay which makes it nearly impossible for me to comfortably browse for other content I might be interested in so I give up and cancel.

eisa01 8y ago

Spotify is also super easy to cancel