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Maybe we need a profession, you know, people who create experiences ... maybe we can call them 'UX designers' or 'UI designers' or something. Where they investi
by sonnyblarney 8y ago
Maybe we need a profession, you know, people who create experiences ... maybe we can call them 'UX designers' or 'UI designers' or something. Where they investigate how people use and relate to information before the Engineers build stuff.
Maybe I'm just crazy!
- nradov 8y agoThey have UX designers. The problem is those designers don't necessarily understand clinical workflows. That takes years of experience.
- aasasd 8y agoJakob Nielsen was writing for decades now that the first job of an interface designer is to sit down with future users and see how they do their work. (Always users, more than one.) It doesn't take years of experience in the target field. It just takes hours of watching and listening and figuring out what people are actually trying to do.
- nradov 8y agoI am familiar with Jakob Nielsen's writings, and I stand by my statement. Effective UX design in the medical field takes years of experience. It's far more complex than most other business domains because every medical specialty has different requirements and there are so many edge cases. No one is capable of learning that stuff in a few hours.
- canada_dry 8y agoHey, there's a concept! But, for companies that can't/won't (I consulted for one that wouldn't even hire professional BAs - they expected line staff to write the specs)... at least have the PMs and programmers go spend several hours in the client's dept. (around month-end is usually good) to get a feel for how things actually work.