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How do you teach good communication? Is the combination of empathy, wit, general+specific knowledge, active listening, etc etc something you can really teach so
by munchbunny 8y ago
How do you teach good communication? Is the combination of empathy, wit, general+specific knowledge, active listening, etc etc something you can really teach someone so they communicate better? I'd argue these traits, if teachable at all, are developed at a young age.
They are definitely teachable. I had to learn them. I won't say I'm great at it, but there was a drastic difference between my effectiveness as a leader early on vs. later on.
Just like technical acumen, you have to start with building low level muscles, and then you build on top of that to develop increasingly complex, integrated skills.
Here's an example breakdown of how to build communication skills from a set of low level skills. I've seen adults (including engineers) improve dramatically with direction and practice:
1. Learning to tell when you are getting angry and building the habit of stepping away instead of escalating
2. Learning to tell when you are reacting in the moment vs. analyzing, and practicing the habit of moving to analysis during tense conversations
3. Learning to stop automatically attributing bad motives to things other people say that you dislike
4. Learning the formula for conflict handling: (1) acknowledging their point, (2) repeating it back with a charitable interpretation, then (3) responding with your point
5. Learning to make exploratory statements and ask questions to establish common understanding
6. Learning to identify and not make overconfident/dismissive/glib statements
- jakegarelick 8y agoI really enjoy your comments. Would you be open to me reaching out to you? My email is also in my profile, if that’s easier.
- munchbunny 8y agoSure, I'll send you an email.
- rorykoehler 8y agoI think I've reached acceptable level in all 6 categories however I definitely feel my communication skills could improve drastically.
- munchbunny 8y agoOh for sure there's much more after that, but I wanted to show that you can actually break down soft skills into teachable pieces.
- rorykoehler 8y agoAh gotcha. I think the one skill that makes the difference is being able to communicate more with less words. Essentially mastering the elevator pitch technique.
- matwood 8y agoOne is so critical for people. Stepping back, even something as simple as just pushing away from the table, can help you see the situation in a clearer light. Many of the rest can be summed as check your ego, and be humble. Check out Jocko Willinks podcast sometime if you're into leadership. He talks about all of these things using examples from his life when he led Navy Seal teams.