4 ms·

I'm banned from AirBnB, not that I would buy a house from them, but I wonder if I would be banned from buying a house from them too :P

chelmzy 8y ago
Why were you banned?
- craftyguy 8y ago
  They probably violated the TOS.
  - giancarlostoro 8y ago
    Not necessarily, have a friend IRL who was accused of damaging a room he stayed in, he didn't, he was threatened to be banned from their site if he did anything like that again and they fined him for it without proof. Uber has a similar problem of drivers scamming riders for "spills".
    - eric_h 8y ago
      > Uber has a similar problem of drivers scamming riders for "spills". Can confirm a driver attempted to do this to me. He splashed a little water on his (plastic) floor mat and shredded a tiny piece of paper that had fallen out of my pocket, then reported me and attempted to charge me $45 for the cleaning. I was furious and after a little back and forth with Uber support (which included them sending me photos the driver took of the 'spill') got my money back. He also pulled this scam before I had left a rating - he's the only Uber driver for whom I've given a 1 star rating.
      - chrisseaton 8y ago
        > he's the only Uber driver for whom I've given a 1 star rating Why would you give that interaction any stars at all?
        amyjess 8y ago
        Because there's no option to give someone 0 stars. It's 1, 2, 3, 4, or 5. I don't use Uber much; I'm mostly a Lyft person, so I'm not 100% sure how Uber does things, but here's how Lyft does it: if you open the app within 24 hours of riding with someone, it opens the rating screen, and you have to rate them in order to proceed. One star is the lowest you can rate somebody. If you want to proceed without rating them, you have to wait 24 hours before using the Lyft app. If you do, the screen goes away. It used to be that if you did this, their rating wouldn't be impacted at all; as far as the rating system is concerned, you never rode with them. But a few months ago, they changed it so that waiting 24 hours without rating someone will automatically rate them 5 stars. So if you try to give them no stars, all you'll end up doing is giving them 5 stars. Again, I'm not sure exactly how Uber does it. I don't remember if it has the 24-hour window or if you just can't proceed at all if you never rate someone, and if it does have the 24-hour window, I don't know what happens when the window expires.
        chrisseaton 8y ago
        Ok. Seems strange to award a gold star to a terrible experience!
        ghaff 8y ago
        The non-cynical (Ann’s therefore probably not really correct) explanation is that ratings should also capture the number of rides and these types of services are among those for whom 5 stars is expected unless they burned down your house or tried to rob you at gunpoint.
        eric_h 8y ago
        Uber always prompts you for a rating for your last trip, there does not appear to be a time limit. The only thing you can skip is leaving a tip.
    - mgleason_3 8y ago
      Other reasons are Property Damage, Fake Profile, Multiple Accounts.
    - codezero 8y ago
      This is basically it. I refused to pay for damage I didn’t do. But it wasn’t malicious. I’ll post the details in an hour or so :P
    - craftyguy 8y ago
      Well, in airbnb's opinion, they violated the TOS. I never said that it was proven.
    - amyjess 8y ago
      Also, if you browse /r/Lyft, you'll see multiple cases of drivers bragging about how they like to 3-star or sometimes even 1-star any rider with disabilities because they don't like having to provide accommodations as required by the ADA. I've even seen posters on that subreddit say "why don't they use a service specifically for disabled people?", which is especially awful because that's exactly what the ADA was written to stop. Fortunately, Lyft doesn't ban riders based on ratings, but it can negatively impact your ability to get use out of the service, as a) rating someone 3 stars or below prevents you from being matched with them again thus denying them the use of your services (and if you do this because somebody is disabled, you're probably violating the ADA), and b) it makes other drivers less likely to accept requests from you. Also, I understand that if you contact Lyft to file a complaint against an abusive driver, representatives will take your rating into account when determining whether or not to believe your word over the driver's.
i_cant_speel 8y ago
I would imagine you wouldn't be banned from buying a house, but you would be banned from using AirBnb to rent it out.
Beefin 8y ago
Story time
- codezero 8y ago
  When I was out of the room, there was apparently a gas leak in it, and the fire department kicked in the door. The replacement door cost $1300. I didn't use the stove/gas, and the power didn't work at all the night before this happened, it was a poor experience. The host was great, and told me it was fine, they'd get an insurance pay out. I was asked to provide evidence I didn't do anything, and wasn't given any information about the price of the replacement door, the extent of the damage, or why the apartment supervisor couldn't just unlock the door. Anyways. The host sent me an image of her insurance payout from AirBnb and AirBnb asked me to pay them for the damages, so I refused, and was banned.

chelmzy 8y ago

Why were you banned?

craftyguy 8y ago
They probably violated the TOS.
- giancarlostoro 8y ago
  Not necessarily, have a friend IRL who was accused of damaging a room he stayed in, he didn't, he was threatened to be banned from their site if he did anything like that again and they fined him for it without proof. Uber has a similar problem of drivers scamming riders for "spills".
  - eric_h 8y ago
    > Uber has a similar problem of drivers scamming riders for "spills". Can confirm a driver attempted to do this to me. He splashed a little water on his (plastic) floor mat and shredded a tiny piece of paper that had fallen out of my pocket, then reported me and attempted to charge me $45 for the cleaning. I was furious and after a little back and forth with Uber support (which included them sending me photos the driver took of the 'spill') got my money back. He also pulled this scam before I had left a rating - he's the only Uber driver for whom I've given a 1 star rating.
    - chrisseaton 8y ago
      > he's the only Uber driver for whom I've given a 1 star rating Why would you give that interaction any stars at all?
      - amyjess 8y ago
        Because there's no option to give someone 0 stars. It's 1, 2, 3, 4, or 5. I don't use Uber much; I'm mostly a Lyft person, so I'm not 100% sure how Uber does things, but here's how Lyft does it: if you open the app within 24 hours of riding with someone, it opens the rating screen, and you have to rate them in order to proceed. One star is the lowest you can rate somebody. If you want to proceed without rating them, you have to wait 24 hours before using the Lyft app. If you do, the screen goes away. It used to be that if you did this, their rating wouldn't be impacted at all; as far as the rating system is concerned, you never rode with them. But a few months ago, they changed it so that waiting 24 hours without rating someone will automatically rate them 5 stars. So if you try to give them no stars, all you'll end up doing is giving them 5 stars. Again, I'm not sure exactly how Uber does it. I don't remember if it has the 24-hour window or if you just can't proceed at all if you never rate someone, and if it does have the 24-hour window, I don't know what happens when the window expires.
        chrisseaton 8y ago
        Ok. Seems strange to award a gold star to a terrible experience!
        ghaff 8y ago
        The non-cynical (Ann’s therefore probably not really correct) explanation is that ratings should also capture the number of rides and these types of services are among those for whom 5 stars is expected unless they burned down your house or tried to rob you at gunpoint.
        eric_h 8y ago
        Uber always prompts you for a rating for your last trip, there does not appear to be a time limit. The only thing you can skip is leaving a tip.
  - mgleason_3 8y ago
    Other reasons are Property Damage, Fake Profile, Multiple Accounts.
  - codezero 8y ago
    This is basically it. I refused to pay for damage I didn’t do. But it wasn’t malicious. I’ll post the details in an hour or so :P
  - craftyguy 8y ago
    Well, in airbnb's opinion, they violated the TOS. I never said that it was proven.
  - amyjess 8y ago
    Also, if you browse /r/Lyft, you'll see multiple cases of drivers bragging about how they like to 3-star or sometimes even 1-star any rider with disabilities because they don't like having to provide accommodations as required by the ADA. I've even seen posters on that subreddit say "why don't they use a service specifically for disabled people?", which is especially awful because that's exactly what the ADA was written to stop. Fortunately, Lyft doesn't ban riders based on ratings, but it can negatively impact your ability to get use out of the service, as a) rating someone 3 stars or below prevents you from being matched with them again thus denying them the use of your services (and if you do this because somebody is disabled, you're probably violating the ADA), and b) it makes other drivers less likely to accept requests from you. Also, I understand that if you contact Lyft to file a complaint against an abusive driver, representatives will take your rating into account when determining whether or not to believe your word over the driver's.

i_cant_speel 8y ago

I would imagine you wouldn't be banned from buying a house, but you would be banned from using AirBnb to rent it out.

Beefin 8y ago

Story time

codezero 8y ago
When I was out of the room, there was apparently a gas leak in it, and the fire department kicked in the door. The replacement door cost $1300. I didn't use the stove/gas, and the power didn't work at all the night before this happened, it was a poor experience. The host was great, and told me it was fine, they'd get an insurance pay out. I was asked to provide evidence I didn't do anything, and wasn't given any information about the price of the replacement door, the extent of the damage, or why the apartment supervisor couldn't just unlock the door. Anyways. The host sent me an image of her insurance payout from AirBnb and AirBnb asked me to pay them for the damages, so I refused, and was banned.