Exactly. Which is WHY it is emotional labour.... From Wikipedia.... "Emotional labour is the process of managing feelings and expressions to fulfill the emoti

Exactly. Which is WHY it is emotional labour.... From Wikipedia.... "Emotional labour is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors." The mods are expected to regulate their emotions. Which makes it emotional labour by default.