5 ms·
I use another method. I select all the options in the automated system that indicate that I want to buy stuff from them. Suddenly I get connected to a live pers
by mszcz 8y ago
I use another method. I select all the options in the automated system that indicate that I want to buy stuff from them. Suddenly I get connected to a live person almost immediately ;)
- cortesoft 8y agoBut then when you ask for help they transfer you back to hold...
- ceejayoz 8y agoSometimes, but I've found it's generally more accurate than trying to figure out the phone tree. Every time I've called my bank about a mortgage issue none of the phone tree options describe my issue at all; a customer service rep usually knows who to send me to.
- Scoundreller 8y agoSometimes “sales” can’t transfer calls internationally and routes you to the domestic support.
- mszcz 8y agoTrue, _sometimes_ they can't.
- Scoundreller 8y agoThe “Canadian” method is to know enough French to get through the French menus to get to a real person. They’re almost always bilingual and based in Canada (often New Brunswick, which is the most bilingual place in Canada anyway).
- foobarbazetc 8y agoIn the US you call the Spanish line. Same thing.